Technical Resource

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratorytests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

The Technical Resource is responsible for providing technical expertise and support to all team members within their department during all operational hours to ensure quality and efficiency standards are maintained. The Technical Resource reports to the Technical Supervisor and works closely with the Supervisor and Medical Scientific Staff to ensure the smooth technical operation of their department and is a subject matter expert for the department.

The successful candidate will be required to work days, evenings, and weekends as needed. 
 

This is a full-time role. This job will be located in Burnaby, BC

Core Accountabilities

• Complete and maintain skills and expertise to support technologist in their responsibilities

• Provide technical guidance and direction to team by assisting with interpreting testing and procedural protocols

• Support problem solving and implement solutions in conjunction with Supervisor, Medical Scientific staff, Quality Resources etc. as appropriate

• Maintain updated dialogue with the Supervisor on all relevant technical information pertaining to areas of expertise

• Ensure high quality standards are met for quality control, quality assurance programs and continuous improvement initiatives. Considers and recommends improvements in methodology or workflow. • Troubleshoots workflow issues with regards to validation and external competencies to maintain daily turn-around time

• Assist in coordinating training and orientation of new and existing staff in respective areas. Provide training input to the Supervisor and technical input into employee performance development

• Develops and maintain Competency Assurance Program for existing staff

• Organizes and delegates External Proficiencies for staff to perform

• Submits EQA results and troubleshoots issues arising after submission • Adhere to DAP and ISO accreditation standards

• Participate and support in the development and implementation of new methodologies, studies, workflow, and operational processes. Updates operational or technical manuals as required • Assist problem solving and troubleshooting processes • Maintains confidentiality involving any information made available directly or indirectly about clients including physicians, patients, employees, and the company

• Observes and executes all laboratory safety and security policies and regulations, including location and use of safety equipment, evacuation routes, disposal of contaminated material

• Maintains knowledge of safety/WHMIS and Environmental Health and Safety standards

• Participates in related meetings (Discipline, project, protocol, decision making, etc.)

• Apply LEAN principles to all benches, methodologies, and workflow changes

• Works collaboratively with other sites to build Provincially standardized protocols and practices within LifeLabs

• Supports and demonstrates Lifelabs’ vision (Caring, Knowledge, Action) and core values (Customer Focus, Accountability, Respect and Excellence).

Minimum Hiring Requirements

• Registered Technologist with CSMLS

• 3+ years’ experience working in the department is required

• Subject Matter Expertise for the discipline is required

• Recent experience performing LIS UAT and/or LIS CAT testing for the department is required

• Recent experience as a department trainer is required

• Good communication and interpersonal skills

• Demonstrated capability of performing work independently

• Demonstrated experience working collaboratively with the team

• Additional experience working on project teams, quality assurance or quality control programs is an asset

• Experience writing SOPs for the department is an asset

• Intermediate level of computer experience in MS Outlook, MS Word, MS Excel and/or EP Evaluator programs are an asset

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
 

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!