Operations Support Supervisor - Analytical Support - Temporary Full Time, Burnaby, BC

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratorytests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

As a Supervisor, Laboratory Operations with a specific focus on Analytical Support, you will be responsible for the achievement of goals and targets related to safety, quality and cost-effective delivery of diagnostic services to assigned workgroups. You will also be responsible for the efficient day to day operations of their assigned employee group, including planning, coordination, evaluation and supervision of all technical and/or operational activities and management of all employees assigned to them.

Temporary 1 year full time Operations Support Supervisor for the Analytical Support team at BRL. Variable days and shifts to cover for operational needs, position is on-site.

Accountabilities:

• Responsible for developing and approving employee schedules, sick time, vacation and leaves ensuring compliance with operational needs and company policies.
• Provide active leadership and development to all direct reports, ensuring all individual and team accountabilities are delivered upon.
• Responsible for onboarding, training, managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager.
• Implements the annual business plan including setting objectives and targets, assisting in the development of strategies for integration of new business and leading smaller special projects.
• Identify, implement and manage to ensure continuous improvement in quality, safety, productivity, customer service and staff development.
• Demonstrate the ability to obtain the appropriate resources; work collaboratively with peers and support groups.
• Participate in local Leadership Teams and provide timely and appropriate communication to area staff.
• Manage day to day operation of their area and generally plans to weekly or monthly cycles.
• Supports a work environment of continuous improvement with safety as a priority.
• Plans direct and coordinates shift operations aligned to the business plan.
• Provides professional and/or technical training on procedures, laboratory testing and/or screening methods and ensures technical competence of all employees.
• Accountable for the financial performance of their area, identifying variances and ensuring corrective actions are implemented.
• Provides input into validation and verification of automation and new and/or revised operation processes.
• Ensure Business Recovery Plan (BRP) preparedness of self and team. Implement BRP when required.
• Accountable for escalating operational issues in an effective manner to ensure Leadership awareness of problems impacting the operation.
• Accountable for escalating all safety incidents as established by EH&S guidelines.
• Accountable for the coordination and reporting of investigations, root cause analysis, and recommendations to the Manager.
• Ensure EHS policies and procedures are current and adhered to in the workplace.
• Review EHS monthly inspection sign off and work with Health and Safety representative to recommend corrective action.

Requirements:

• College diploma in Medical Lab Technology or equivalent education.
• Registered with CSMLS.
• Six years of diagnostic lab experience

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
 

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!