Dual role - Mobile & Lab Patient Technician

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratorytests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

This is a Dual role –  Mobile & Lab Patient Technician, with primary role as Mobile Lab Patient Technician.

Status: REGULAR PART-TIME

Shifts: The successful candidate will work in a dual role supporting our mobile team and the patient service center in London and surrounding areas. Availability is required Mon-Fri from 5:30am-5pm, and some Saturdays. shifts will vary between this time.

Additional notes: Successful candidates are expected to be fully vaccinated with Covid 19 vaccinations.

As a Lab Patient Technician, you will be responsible for the specimen collection process, from greeting patients through to preparation of specimens for transportation. This is an important role in patient care and our business and will let you see the difference that you make in patients’ lives.

Your responsibilities will include:

• Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
• Perform phlebotomies, connect/disconnect Holter monitors, and perform ECG tracings.
• Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
• Maintain client relationships, including responding to inquiries and following up on requests.
• Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
• Prepare specimens for transportation and testing.

What you will bring to the role:

• Graduate of an approved Laboratory Assistant program or equivalent are preferred.
• Phlebotomy experience is an asset.
• Excellent communication skills.
• Good computer skills with a minimum typing speed of 40 wpm.
• Strong customer/patient service with the ability to relate to patients and clients even in stressful situations
• Strong empathy, flexibility, adaptability to change, and problem-solving skills
• Ability to maintain the strictest standards of patient privacy and confidentiality.

Our Mobile Lab Patient Technicians play an important part in on-site patient care in locations including private homes, commercial facilities, retirement homes, and long-term care facilities. This is an active and rewarding role that will let you build relationships with patients and see the difference that you make in their lives and healthcare outcomes.

In the Mobile Lab Patient Technician role, you will:

• Organizing a daily schedule of visits to facilities and private residences to collect specimens as per physicians’ requests, planning your route according to courier times, specimen integrity, and required travel time.
• Performing phlebotomies, connecting/disconnecting Holter monitors, and performing ECG tracings.
• Collecting and delivering specimens to designated labs for testing.
• Accession, spin, separate and prepare for transport to reference lab as required.
• Booking patient appointments, requesting required information from patients, explaining the specimen collection process and ensuring patients have followed necessary test protocol prior to specimen collection.

Liaising with doctors, facility staff, and CCAC staff regarding patient problems, changes in scheduling, specimen collection procedures, and other matters. LifeLabs is seeking an emphatic and adaptable person who can deliver exceptional customer service and relate to patients even in stressful situations.

Do you have:

• Valid driver’s license with a clean driving record and access to a vehicle.
• Satisfactory criminal reference check.
• Phlebotomy experience.
• Excellent communication skills to enable you to relate with a wide variety of people.
• Problem solving skills and the ability to think quickly on your feet.
• Ability to maintain the strictest standards of patient privacy and confidentiality.

Does this sound like the job for you? We’d love to discuss your qualifications. Apply online today!

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
 

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!