Appliance repair Technician - QC

At LG, innovation is the foundation of everything we do.  We make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we make “Life Good” – from home appliances, consumer electronics and vehicle components to business innovations in digital signage, air conditioning and solar.

We are currently seeking a Field Service Appliance Technician to join our dynamic team on a full-time, permanent basis.

*All candidates must be able to provide work coverage in the Quebec City, QC Area*

POSITION SUMMARY:
The Technician is responsible for delivering an exceptional customer experience while servicing our products in the home. You will diagnose and repair all major appliances and TVs, manage spare parts inventory and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect.

POSITION PERKS:

• Annual salary plus monthly bonus potential of up to $4,000 per month based on performance
• Health & dental coverage is 100% paid by the Company
• Company contributions to pension plan
• Company provided vehicle
• Education & career advancement

PRIMARY RESPONSIBILITIES:

• Travel offsite to customers' residences to perform maintenance and repair of LG's appliances to ensure top product performance
• Conducts technical diagnosis and perform repairs on a variety of electronics and home appliances
• Assessing the extent of the problem, document findings, and make decisions to repair the product and/or replace parts
• Immediately and accurately process paperwork and perform data entry upon completion of each job
• Pre-screen future service calls by obtaining necessary information to help diagnose problem prior to arriving at customer’s home
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, On Time %)
• Note: Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG

KNOWLDEGE, SKILLS, AND ABILITIES:

• Minimum 2 years’ experience repairing major appliances (laundry, cooking or cleaning products)
• Experience in the use of tools and diagnostic test equipment
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds
• Must have a full, valid driver's license and a clean driving record.
• Must be able to speak, read and write English fluently

NICE-TO-HAVE:

• Ability to obtain appropriate ODP Certification
• Refrigeration, sealed systems (R134a and R600a) experience preferred

 Come Join Our Team!

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Conditions of Employment:

It is the candidate’s sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.

Equal Opportunity Employer:
LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

LG Electronics Canada, Inc. thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.