Service Supervisor

Summary

We are seeking a dynamic and experienced Service Supervisor to lead our Thunder Bay Service Division, with potential future oversight of the Winnipeg area. This role involves managing various service lines including VFSS, Fire & Life Safety Equipment, Respiratory, Instrumentation, Fall Arrest, T&C, and Rentals. As a working Field Supervisor, you will be responsible for ensuring the success of our service team through leadership, hands-on support, and a commitment to delivering exceptional customer service.

Key Responsibilities

• Leadership & Development: Lead and mentor the service team, ensuring they have the technical knowledge and training needed to excel in their roles.
• Operational Management: Oversee the hands-on management of service technicians and branch operations. Work closely with the Regional Service Manager to meet productivity and financial targets.
• Customer Engagement: Build strong relationships with customers to understand their needs and deliver tailored solutions.
• Safety & Compliance: Ensure a safe work environment by adhering to safety protocols and compliance programs. Lead safety audits and maintain safety records.
• Training & Mentorship: Plan and facilitate technical and field training for technicians, both on-site and remotely. Provide ongoing coaching and support.

Key Areas of Focus:

• Set team business objectives, safety targets, and long-term regional goals.

• Coordinate service assets, subcontractors, and customer project management.
• Drive accident-free operations through safety adherence and audits.
• Foster customer retention through high-quality service delivery.

Role Requirements

• Prior experience in a supervisory role, ideally with a background in fire and safety or industrial operations.
• Strong mechanical aptitude and a thorough understanding of industrial operations.
• Proven ability to develop and maintain positive customer relationships.
• Willingness to travel extensively, including to remote locations.
• Excellent interpersonal, communication, and leadership skills.
• Proficient with various computer systems and tools.
• As this is a working supervisory role, you must be able to lift and carry 50 lbs, work in confined spaces, and operate from ladders.
• Ability to pass pre-employment checks such as a background check, drug and alcohol test and possess a clean driving record. 

What We Offer

• A competitive salary tied to your skills and experience
• Medical, dental, vision, EAP, and other health insurance benefits for you and your family
• Company-matched RRSP contribution plan
• Annual profit-sharing opportunity
• A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that people are our most important asset.

Levitt-Safety is committed to the principle of employment equity in the workplace and ensures that our practices of hiring are based on qualifications and ability.  We invite all applicants, including persons with disabilities, visible minorities, and Indigenous Peoples to apply for our career opportunities. We understand that experience comes in many forms and encourage applications from diverse backgrounds.  If you require any accommodation in the application process, please contact us at talent@levitt-safety.com in the application. We will review applications as they are received and look forward to hearing from you.