Trip and Rental Coordinator

Trip and Rental Coordinator

Leading a team of 15 to 20 seasonal employees, the Coordinator, Outdoor Education Centre (Trip Program, C-Vert Program, Rental Program and special events and groups) is responsible for on-site client intake and the operationalization of programs in accordance with Camp YMCA Kanawana’s expectations. Working with the Camp YMCA Kanawana Outdoor Education Centre’s management, the Coordinator is a member of the Camp YMCA Kanawana leadership team, with the full-time collaborative mandate to maintain and develop a culture of healthy and positive impact on all Camp YMCA Kanawana stakeholders.

Key Responsibilities

• Plans, administers and hosts all activities and operations of the Camp YMCA Kanawana Outdoor Education Centre.
• Ensures that services provided under their responsibility are of the highest quality.
• Ensures sound operational management, both in terms of client service and equipment management related to the Outdoor Centre’s operations.
• Develops quality programming that respects Camp YMCA Kanawana’s environmental and human guidelines.
• In collaboration with their team, reviews all programs annually and ensures the integration of and compliance with the quality standards advocated by the association.
• Implements risk management and safety standards for the activity segments of both the expedition program and Camp YMCA Kanawana Outdoor Centre, all in compliance with the highest environmental standards (ACQ, AEQ, YMCA Canada, MAPAQ, CITQ, outdoor federations, etc.).
• Provides reservation service for all Camp YMCA Kanawana Outdoor Education Centre activities, in compliance with the Association’s customer service standards.
• Oversees management of human resources under their responsibility (groups, rentals, expeditions, special events) in terms of hiring, intake, onboarding and training.
• Coaches and supervises all staff under their responsibility and assesses their team’s performance.Plans and organizes employee recognition events.
• Manages inventory and monitors equipment at the end of each season to ensure better budget tracking in conjunction with the Outdoor Education Center Director.
• Manages the purchase of equipment, materials and other items for Camp YMCA Kanawana within established parameters and manages inventory.
• Oversees the quality of the Outdoor Education Centre’s client experience and ensure that quality customer service is provided to all stakeholders involved (clients, partners, donors, etc.).
• Ensures the collection, consolidation and dissemination of all complaints, comments and suggestions from clients to the relevant stakeholders. 
• Targets potential clients and fosters relationships during the off-season period.S
• tays informed of the needs of current and potential clients, as well as the surrounding community.

Skill Profile

• Bachelor’s degree in recreation, education, outdoors or other relevant training.  
• At least three years’ experience as coordinator in a summer camp or adventure tourism setting or five years in a day camp setting.
• Experience in canoe-camping expeditions and any additional tourism and hospitality experience (an asset). 
• Experience in people management in a seasonal coaching setting. 
• Extensive knowledge of certified summer camp and adventure tourism settings.
• Extensive knowledge of the risk and administrative management required to coordinate various types of groups in an outdoor centre setting.
• Fluency in French and English, both spoken and written. 
• Creativity and innovation
• Integrity and sense of business ethics
• Leadership and organizational skills
• Caring, people-focused approach
• Keen customer service and active listening skills
• Responsive to partner and client needs
• Self-starter approach to problem-solving