Position:        Revenue Clerk

Salary:           $34.11 to $39.90/hr

Union:           CUPE, Local 702.4

Reports to:   Team Leader - Revenue

This posting is due to a current vacancy. This posting closes end of day January 26, 2025.

Purpose of Position:

Reporting to the Team Leader - Revenue, the Revenue Clerk is responsible for maintaining billing and collection functions for the recovery of costs in the Municipality of Lakeshore.

Qualifications and Experience:

• Grade 12 plus 2 year college diploma in accounting or related field.
• 3 years of experience in a computerized accounting environment including customer service experience or an equivalent combination of education and experience.
• Experience dealing with unhappy customers
• Police clearance

Knowledge and Skills:

• Ability to exercise discretion and good judgment in dealing with customers.
• Numerical accuracy to process payments.
• Understanding of financial controls and procedures.
• Knowledge of applicable legislation, including municipal by-laws and internal policies and procedures, relating to the processing of revenue from all billings.
• Organization skills and time-management to prioritize payment processing in a deadline driven environment.
• Experience with maintaining and manipulation of computerized spreadsheets in an office environment.
• Proficient knowledge of Microsoft Office including, but not limited to, Word and Excel.
• Strong oral and written communication skills combined with customer service skills to properly communicate with the public and other municipal employees.
• Must demonstrate initiative, positive workplace behaviors and the ability to ask questions, identify issues & concerns, research and find resolutions
• Previous payment processing experience in an environment where high-volume transactions occur with a proficient knowledge of all types of transactional operations, security and safeguarding requirements.

Major Responsibilities:

• Maintain computerized databases/spreadsheets and interface with software to facilitate billing and payment and update into financial systems.
• Maintain filing systems in electronic and paper forms.
• Maintain confidentiality regarding customer accounts.
• Research, interpret and solve internal and external inquiries via phone, in person, email and written correspondence.
• Perform general office procedures for all billing accounts in Revenue.
• Perform functions associated with the processing of billing for all revenue accounts.
• Perform functions associated with the processing of collections and payments of all revenue accounts.
• Perform functions associated with delinquent revenue accounts.
• Perform general office functions in a team environment in accordance with deadlines.
• Perform functions and maintain information in various software databases to assist with billing and collection account information.
• Assist with reconciliations of revenue accounts.
• Perform any other duties as requested or assigned.

Decision Making, Mental Effort and Judgement:

• Work is performed under the general direction of the Team Leader - Revenue with access to the municipal policies, procedures, bylaws and regulations as well as other department heads for advice and guidance in the performance of duties. 

Physical Activity & Dexterity

• Manual dexterity to operate a computer

Contacts:

• Interpersonal skill to liaise with management and the public in a friendly and cooperative manner.

Internal:

• With the Team Leader - Revenue, to ensure timetable of work responsibilities meets with the requirements of other departments and to co-ordinate information needs in general
• With office administration to requisition supplies and services
• With other staff to obtain and provide information as necessary 

External

• To handle any questions from the public regarding status of account
• To handle requests for payment from the public
• To handle general enquiries from the public

Working Conditions:

Environment

• Works within an office environment.
• Some travel may be required.

Control over Work Schedule

• Office hours being 8:30 a.m. to 4:30 p.m. (35 hours per week)
• Work is subject to deadlines and may be required to work overtime to handle workload.
• Overtime as specified in the Collective Agreement with CUPE Local 702.4

Updated:  April 2022

Core Competencies