Digital Transformation and Cloud Services - IT Technical Analyst - Co-op

Position:           IT Analyst Co-op
Salary:              Grade 4, Non Union ($23.07/hr 2024 rate)
Reports to:       Division Leader – Digital Transformation & Cloud Services
Work Term:      May to September

Purpose of Position:

Reporting to the Division Leader – Digital Transformation & Cloud Services, the IT Analyst Co-op student is responsible for assisting in providing technical support to end users, maintenance of systems including hardware, software, network, telephony, peripherals, office equipment, mobile devices, and related infrastructure.

Qualifications and Experience:

• Be a returning student in a Computer Science certificate, diploma or degree program in college or university.
• Must have experience demonstrating effective written and verbal communication skills.
• Must have experience demonstrating strong communication skills, customer relationship skills that are collaborative, responsive, and supportive
• Must hold and maintain a valid Ontario driver’s license.
• Previous experience in Information Technology role is an asset.

Knowledge:

• Working knowledge and experience in various software applications including Microsoft Applications such as Office Suite, Office 365, SharePoint, Teams, OneDrive
• Working knowledge of Windows desktop and server operating systems, client/server software and hardware, virtual operating environments, and network infrastructure technologies
• Hardware maintenance and troubleshooting skills with network components, workstations and printers
  

Major Responsibilities:

• Document, support and maintain the Municipality’s computer hardware, software and peripheral inventory.
• Troubleshoot technical issues regarding computer configurations. PC Hardware, software, peripheral devices such as scanners, projectors, photocopiers, and telephony, etc.
• Assist with rollout of hardware and software as required.
• Develop and assist in training staff in all computer and telephony related areas.
• Assist in developing, documenting, testing and implementation of software/hardware applications that are customized to meet the requirements of specific departments, sub-departments, or clients
• Assist with the maintenance of the LAN, WAN, WLAN, servers and communications infrastructure
• Perform other duties as assigned

Decision Making and Judgement:

• Work is performed under the general direction of the Division Leader – Digital Transformation & Cloud Services
• Decision making limited to recommending courses of actions to the Division Leader.

Physical Skill and Effort

• Sitting, standing, bending, walking, climbing stairs, crawling, using a ladder, walking on uneven ground
• Lifting of up to 10 kgs on occasion

Interaction Level:

Internal:

• Daily contact with office staff and Division Leader

External

• Various agencies and members of the public.

Working Conditions:

Environment

• Primarily works in an office environment

Control over Work Schedule

• Monday through Friday, 8:30 am to 4:30 pm.

As an inclusive employer, the Municipality of Lakeshore is committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.  The Municipality is also committed to ensuring that personal information will remain confidential under the authority of the Municipal Freedom of Information and Protection of Privacy Act.