Intake Coordinator

Come Build Hope and Homes with Us!

Intake Coordinator– Full Time

Waterloo, Ontario

Salary:  $45,700- $56,300

Closing Date for Applications:  March 21, 2025.

Position Description:   Based in Indwell's Waterloo Region, as the Intake Coordinator, you will manage the access and intake systems for applicants looking to find housing and supports with Indwell. Reporting to the Intake Manager, you will be answering phone calls and inquiries, working with different municipal housing databases and partners, screening and assessing needs, prioritizing and coordinating appropriate follow up appointments and referrals.  Collaborating and working within Indwell programs to best assess program needs and vacancies and other tasks related to housing applications and the wait list.   As the first or primary point of contact for many applicants and community partners, this position provides a unique opportunity to demonstrate dignity, love, and hope to individual’s experiencing major life transitions. 

What matters to you?  Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion.  A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.

About Indwell:  For over 50 years, founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All.   We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1,250 tenants to meet their needs of health, wellness, and belonging.   To learn more, go to: indwell.ca/our-model 

Hours of Work:  Full Time- 40 hours per week, Monday-Friday, 9pm-5pm with some flexibility.   

WHAT YOU WILL BE DOING:

Intake Administration

• Responding to telephone and email inquiries, referrals and requests for service from applicants and/or their supports
• Receiving preliminary client information to screen suitability for an assessment or admission
• Assessing applicants’ suitability for housing programs
• Ensuring data entry of all documentation to the database
• Maintaining the applicant list and managing referrals for municipal wait lists
• Keep up-to-date client records in compliance with data collection standards
• Coordinating intake assessment meetings with program staff. Participating in intake meetings when needed.
• Contacting referring sources, applicants and families
• Acting as the first point of contact for external contacts, responding to and redirecting calls, email, and in-person inquiries
• Working closely with other Intake Coordinator & Program Managers to ensure the effective operation of the Intake function, including ongoing process improvements.
• Occasional support in program with the goal of fostering team relationships and maintaining understanding of program needs and function
• Respond to inquiries for information from staff and the Board
• Supervising volunteers, staff and students who are on the Intake team

 Team Leadership and Participation

• Working collaboratively with all staff and volunteers

• Participating in staff meetings, professional development activities, and organizational functions 

WHAT YOU WILL BRING:

• College diploma or university degree
• Experience working in a social service setting is required; the successful candidate must be able to communicate using social services terminology
• Genuine interest in providing quality care for individuals living with mental illness, chronic conditions, and physical disabilities
• Commitment to promoting and demonstrating the vision, mission and values of Indwell within the workplace and the community
• Excellent verbal and written communication skills. Courteous, tactful, diplomatic, and friendly
• Ability to maintain good interpersonal relationships
• Knowledge of resources for affordable housing
• Proficiency in Microsoft Office

We want you to thrive:

• Vacation: 15 days paid with 8 HEAL days (sick and personal appointments) per year  

• Extensive Benefits paid: Health (100% medication coverage- some exceptions may apply), dental and vision care.  Life Insurance and long-term disability 

• Employee Assistance Program (EAP)- primary care and professional consulting services 

• Group RRSP: Indwells contributes 5% of salary 

• New Staff Orientation Days   

• Professional and Personal Development- annual Leadership Conference (themed with speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities).  Clifton Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness. Non-Violent Crisis Intervention (NVCI) and Applied Suicide Intervention (ASIST).  
• Social Events:  Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings  

As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives.  Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity.  And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities.  Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.     

Inspired to JOIN OUR TEAM?  We invite you…        

To APPLY:  Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified.          

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.       

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.