Decision Support Analyst

Come Build Hope and Homes with Us!

Decision Support Analyst- Full Time

Hamilton, Ontario

Salary: $63,900-$70,000

Closing Date for Applications: January 27^th, 2025. 

Position Description: Reporting to the Senior Manager Quality and Accountability, as the Decision Support Analyst, you will collect, organize and distribute data within the organization to maintain key operating functions of reporting, measurement and evaluation.    In this role, you will have functions pertaining to both routine operating reporting, internal and external, in addition to specialized evaluation or research projects.

What matters to you?   Being instrumental through the combination of your own personal values and data analysis expertise that in turn will drive Indwell’s strategic plan as a health care provider.  Further contributing to the clinical decisions made to enhance the lives of individuals who are experiencing housing instability or homelessness — often due to struggles with mental health and addiction.  

You want to be a part of a work culture that genuinely operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion Indwell’s vision of creating homes/communities that positively impact lives. 

About Indwell:  For 50 years, founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All.   We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1,200 tenants to meet their needs of health, wellness, and belonging.   To learn more, go to: www.indwell.ca

Hours of Work: 40 hours per week, Monday to Friday.  Primarily based out of Hamilton main office location:  1430 Main St. E.

WHAT YOU WILL BE DOING:

Data monitoring and management

• Actively monitoring key Indwell databases for content. Participating in data audits and supporting data management at both input and output.

Data Entry for reporting

• Preparing routine reports for both internal and external use. Ensuring report content is complete and facilitates timely submission of reports with varying schedules.

Quantitative analysis and contributions to evaluation and measurement

• Working as a member of research project teams and collecting both quantitative and qualitative data, preparing raw data for analysis. Participating in development of evaluation design with respect to data management and entry. Enrusing that data collection in relation to evaluation and research is secured and meets all ethical requirements for storage disposal.

Quality management, evaluation and measurement

• Supporting the Senior Manager, Quality and Accountability in preparing data reports and ongoing monitoring of direct service operations with a focus on Tenant safety. Assessing the raw data and organizing the findings to support key performance indicators of quality of tenant and staff safety.

Supporting policy and reporting content

• Conducting policy research and reviews reporting requirements; contributing policy analysis findings to the Director of Health Partnerships as well as reporting updates.
• Traveling and job shadowing at the program level to deepen understanding of processes and work patterns to assist with interpretation of the data.

Other duties as assigned. 

WHAT YOU WILL BRING: 

• A commitment to upholding and modeling Indwell’s mission statement, values, and other operating standards and policies, reflecting them in all interactions and decisions
• Graduation from a Medical Terminology program at a recognized college
• Relevant training in research methods, data collection and technical writing usually associated with completion of education at the graduate level
• Familiarity with use of data bases, excel and other data management equipment and software
• Knowledge of statistics an asset
• Ability to meet multiple deadlines and produce high quality deliverables

• Exceptional organizational and problem-solving skills with attention to detail

• Excellent communication (verbal and written)
• Ability to be self-directed and work both independently and collaboratively within a team.

• A valid class "G" driver's license and access to a vehicle. Travel requirements are provincial.
• Effective group work skills and capacity to focus to task.

We want you to thrive:   

• Vacation: 3 weeks (15 days) paid with 8 HEAL days (sick and personal appointments) per year 
• Extensive Employee Benefits paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care.  Life insurance and long term disability
• Employee Assistance Program- primary care and professional services
• Group RRSP: Indwells contributes 5% of salary 
• New Staff Orientation Days  
• Professional and Personal Development- annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities).  Clifton Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness + more.
• Social Events:  Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings 

We’re seeking to create a diverse work culture with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives.  Our employment, supports and services are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity.  And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities.  Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.

Inspired to JOIN OUR TEAM, we invite you… 

To APPLY:  Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified.    

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.