New Home Orientation Representative

Your Impact at Empire

We are looking for a New Home Orientation Representative to join our Construction and Customer Service team! As a New Home Orientation Representative you will provide excellent customer experience prior to closing and introduce homeowners to their new home. You will work alongside the Construction team to schedule pre-delivery inspections in accordance with the construction and closing schedule.

This role is located at our Calderwood Site, in Thorold, ON.

What We Are Looking For:

• 2+ years experience working in an administrative and/or customer service oriented role 
• Working knowledge of OBC (Ontario Building Code) or CPG (Construction Performance Guidelines) an asset 
• High attention to detail and excellent communication skills 
• Valid driver’s license and reliable transportation 

Why Join Empire

Joining Empire isn’t just about finding a job; it’s about establishing a meaningful connection with the work you do. Just as every nail driven and every beam laid sets the stage for creating a home, at Empire, we believe our employees lay the foundation for us to do great work and Create Communities and Experiences That Matter.

Here are some exclusive offerings at Empire that we are really excited about – and we think you’ll appreciate too:

• Opportunity to collaborate with some of the most skilled professionals in the homebuilding industry
• Receive exclusive discounts on Empire Homes through our Employee Home Ownership Program
• Enjoy peace of mind with our employer paid benefits
• Invest in your future with employer sponsored RRSP plans
• Keep growing your career with continuing education support and opportunities for learning & development
• Join a company that believes your time outside of work is just as important as your time inside work

What You’ll Be Doing Each Day

• Schedule appointments for inspections with homeowners based on construction closing schedule and identify pre-close deficiencies 

• Work closely with site team and customer service team with regards to any pre-close concerns

• Review model homes contracts and execute pre-delivery inspections prior to closing

• Provide homeowners with necessary closing information and documentation as well as provide signed CCP to all parties necessary for legal close 

• Conduct new home orientation on functionality of systems within home as well as educate homeowners on new home warranty process at time of pre-delivery inspections

Who We Are

We are one of North America’s largest private homebuilders, with locations in Ontario, Texas, Georgia, the Carolinas, and Tennessee. Our purpose is to Create Communities & Experiences That Matter for our homeowners and each member of our team.

There is no set path at Empire; we offer you the opportunity to build your career in ways you never imagined. Your experiences at Empire will take you where you want to grow.

#LI-ONSITE