Warehouse - Customer Service Representative
Farrow, a wholly owned subsidiary of Kuehne+Nagel Group, is headquartered in Windsor, Canada. Farrow brings to the global trade industry over 110 years of expertise in cross-border customs brokerage, import/export trade compliance consulting, and integrated logistics services (international freight forwarding/global supply chain management, warehousing/distribution, and ground transportation). With operating locations across Canada, the United States, and Europe, Farrow manages over 800 employees with 38 offices and warehouses including those of acquired companies D.J. Powers Co. Inc. and Link+ Corporation. Farrow is proud to be a Canada’s Best Managed Companies winner for fourteen consecutive years, achieving Platinum Club status in the most recent eight years – an accomplishment few companies attain.
Position Summary
This position acts as the main day-to-day point of contact for FLSI customers. Acts as the liaison between the customer and Operations, ensuring that client requirements are met in a timely manner. Trouble-shoots as necessary; communicates proactively to related parties. Ensures client satisfaction and operational standards, including productivity, are met.
Key Responsibilities (Supervisory/Materials/Information)
- Receives and responds to all incoming communications regarding customer orders, PO’s/ASN’s
- Completes a variety of administrative functions including responding to general correspondence, answering the telephone, filing, data entry for order fulfillment, etc.
- Tracks orders, responds to POD (proof of delivery) requests
- Researches issues by contacting involved parties, running any necessary reports and/or conducting client meetings at our premises.
- Enters and updates client information in WMS and TMS
- Monitors inventory for order fulfillment
- Proactively keeps Operations apprised of any foreseeable customer issues, ensuring that customer requirements are met
- Other responsibilities as required
Education and Experience
- High school diploma or equivalent
- 1 - 2 years of previous customer service experience, preferably in the logistics industry
Competencies, Working Skills & Attributes
- Very customer service focused
- Good communication skills, both in writing and verbally
- Must be proactive and solutions-focused
- Good data entry and typing skills,
- Proficient in MS Office, Excel, or equivalent
- Strong organization skills, and good time management skills required
- Must be able flexible and able to work in a fast-paced, constantly changing environment
Working Conditions, Mental Effort & Physical Requirements
- Works in an open-concept office
- Most of the work is done in a workstation, at a desk with a computer and phone
- May also work in the distribution centre (e.g. to check on orders, get immediate information, etc.)
- Must work under deadlines and related stresses in a timely and efficient manner
- Ability to sit for extended periods of time
- Ability to operate keyboard / mouse for majority of work day
- Ability to focus on computer screen / and or written materials for extended periods of time
- 475a Admiral Blvd, Mississauga, ON L5T 2N1, Canada