Bilingual Credit & Collections Analyst

The Bilingual Credit & Collections Analyst is responsible for collecting payments on overdue accounts, ensuring that credit limit is granted in accordance with company policy and ensuring all external and internal customer requests are satisfied, using company guidelines and procedures and perform administrative duties.

Duties & Responsibilities

• Collecting overdue accounts following company guidelines and take appropriate action on delinquent accounts
• Releasing orders, notifying sales representatives of collection problems and recommending solutions
• Performing ongoing reconciliation and timely follow-through on commitments to both internal and external customers.
• Identifying and resolve customer billing issues for late payments by working with various departments.
• Investigating orders on credit hold, determine if a credit review is required to increase the customer credit limit and prepare analysis for approval according to company policy.
• Assisting with approving credit to new/renewing customers according to company policy.  Making recommendations to Credit Manager of credit extensions as required.
• Investigating credit standings of new customers, setting terms of payment and determining the amount of credit to be extended based on company procedure. 
• Preparing monthly analysis on customer with collection issues
• Preparing effective delivery of credit analysis for approval by the Credit Supervisor
• Performing regular credit reviews on existing accounts and updating credit limits by providing analysis of credit risk through investigating and analyzing any or all sources
• Positively communicating credit decisions and terms to Sales and Customer
• Electronic Filing and maintaining customer credit files to include credit apps and supporting documentation, bankruptcy files, tax exemption certificates, etc.

Experience, Skills & Competencies

• Must be bilingual in French/English 
  Post-secondary education in accounting, finance or business.
• 3-5 years of credit experience or equivalent combination of education and experience
• Takes responsibility for assigned tasks, shows initiative to suggest improvements to processes and procedures.
• Excellent interpersonal and communication skills, verbal and written.
• Excellent organizational and time management skills
• Flexible work style: able to adjust to multiple demands and a changing and fast-paced environment.
• Handles transaction and dealings in the best interest of both the customer and Company.
• Strong organization skills with the ability to manage multiple tasks simultaneously.
• Flexible work style: able to adjust to multiple demands and a changing and fast-paced environment.
• A solid team player that can trouble shoot, resolve issues and achieve results.

Other Considerations

• Background checks including criminal checks and employment references will be requested.