Financial Coordinator/Receptionist - Shuswap Orthodontics

Are you passionate about creating exceptional patient experiences and helping people achieve their dream smiles? Shuswap Orthodontics is seeking an enthusiastic Financial/Scheduling Coordinator to join our thriving practice in Salmon Arm, BC.

Why Shuswap Orthodontics?

At Shuswap Orthodontics, we’re more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement.

We offer:

• A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
• Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
• Compensation & Perks That Count: Access a competitive total rewards package, including extended health coverage, a health spending account, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family and a uniform allowance.
• Work-Life Balance: Enjoy a Full-time, 40 hours per week, Monday through Friday.

Your Role

This is a hybrid role consisting of a full range of administrative duties

As a Financial/Scheduling Coordinator, you’ll play a pivotal role in creating positive patient experiences and driving our practice’s success. Responsibilities include but are not limited to:

• Provide backup and coverage for the Scheduling Coordinator
• Answering phones, booking appointments, and responding to emails and texts
• Organize and update paperwork and administrative requirements to collect payments.

• Build strong relationships with patients to ensure trust and loyalty.
• New patient orientation - signed documentation.
• Enter and update financial contracts into the software system.
• Resolve financial discrepancies and financial concerns.
• Update financial information in the practice management software.
• Maintain and balance daily finances.
• Maintain a positive relationship with insurance companies.
• Track any notes on the chart regarding insurance changes.
• Processing insurance claims, direct billing, and reconciling insurance cheques.
• Arrange payment agreements with new patients.
• Follow up on outstanding accounts.
• Prompt and professional communication to patient enquiries.
• Accounts payable.
• Maintain daily, weekly, and monthly monitoring systems and reports.
• Managing and resolving patient concerns/issues.
• Other administrative duties as needed.

About You

• Previous experience in an Administrative Assistant/Receptionist role preferred 
• Previous experience as a Financial Coordinator would be an asset.
• Ability to be respectful of others and act with discretion at all times 
• Ability to work independently and in a team environment 
• Proficiency in Microsoft Word and familiarity with office management software for scheduling and billing 
• Proficiency in typing and keyboarding skills 
• Excellent organizational and time management skills 
• Excellent verbal and written communication skills 
• Excellent social and interpersonal skills 
• Ability to prioritize tasks 
• Self-motivated and reliable
• Above all a positive, friendly, and outgoing personality that enjoys engaging with patients, team members, and doctors is a must

Learn more about us at  https://www.shuswaportho.com/site/home or follow us on Instagram: https://www.instagram.com/shuswaportho?igsh=cThwbTR2MjVjczlt

Ready to be part of a team that values excellence, integrity, and community? Apply today and take the next step in a rewarding career with Shuswap Orthodontics! We thank all applicants, although only those selected for an interview will be contacted.

 
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