Scheduling Coordinator - South Surrey Smiles

Join Our Team as a Scheduling Coordinator!

Welcome to South Surrey Smiles, where we pride ourselves on creating a friendly, fun, and engaging atmosphere for our team members, patients, and their families. Are you ready to be part of an amazing team? RDA’s & Hygienists looking to transition to an administrator role are encouraged to apply!

About the Role:

We’re seeking someone who delivers exceptional customer service with keen attention to detail. Our ideal candidate is friendly, accurate, and hospitality-focused, fitting seamlessly into our outstanding team.

Position Details:

• Full-time, 4 days per week.
• Competitive benefits package.
• Bonus structure included.

Responsibilities:

• Create an amazing patient experience, consistently going above and beyond.
• Manage multiple tasks with competing timelines.
• Handle phone calls, emails, and texts with professionalism.
• Ensure schedules are fully booked and follow up with patients needing appointments.
• Manage new patient calls and the recall system.
• Monitor and run scheduling and patient care reports.
• Oversee patient rewards hub activity.
• Manage and process the letter queue efficiently
• Process payments and issue receipts.
• Participate in community events and activities associated with South Surrey Smiles.
• Perform other tasks as required.

About You:

• Minimum 1 year of experience in an orthodontic specialty role, with the ability to answer basic orthodontic questions (asset)
• Proficient in Windows Office 11.
• Experience with a multi-line phone system.
• Familiarity with Edge2 dental software is an asset, but not required.

If you are passionate about providing exceptional patient care and want to work with a dynamic and supportive team, we’d love to hear from you. Apply today and join the South Surrey Smiles family!

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