Front Office Manager

Your company, your values, your career! 

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

Front Office Manager – Lead, Mentor & Elevate Guest Experiences!

Are you a dynamic leader with a passion for mentorship and guest service excellence? Do you thrive in a fast-paced environment and love developing high-performing teams? If so, we want you to join our team as Front Office Manager at Coast Hotels!

This role is crucial in shaping the success of our hotel, ensuring our Front Office team delivers exceptional service while driving operational efficiency and profitability. We’re looking for a hands-on leader who can inspire and develop a growing team while keeping a keen eye on business needs. Flexibility is key – evenings and weekends may be required based on business levels.

What You’ll Do:

✅ Lead and develop the Front Office team, providing training, mentorship, and ongoing coaching.
✅ Drive guest satisfaction by ensuring smooth front desk operations and resolving service issues.
✅ Implement strategies to maximize room occupancy, revenue, and overall efficiency.
✅ Oversee scheduling, budgeting, and forecasting to align with operational needs.
✅ Foster a positive, engaged team culture that aligns with Coast Hotels’ values.
✅ Monitor key performance metrics, including guest satisfaction scores and revenue goals.
✅ Perform front office agent duties when needed to support the team.
✅ Ensure compliance with safety, employment, and operational regulations.

What You Bring:

✔ 4+ years of hospitality experience, including 2+ years in a leadership role.
✔ A diploma or degree in Hospitality Management (or equivalent experience).
✔ Exceptional communication and customer service skills.
✔ A leadership style that inspires, motivates, and supports a high-performing team.
✔ Strong problem-solving and conflict-resolution abilities.
✔ Budgeting and forecasting experience to manage operational efficiency.
✔ Intermediate MS Office skills; knowledge of hotel management systems is a plus.
✔ Valid Class 5 driver’s license with a clear abstract.
✔ Ability to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Us?

🌟 Be part of a growing team where leadership and innovation are valued.
🌟 Enjoy opportunities for career development and growth within Coast Hotels.
🌟 Work in an environment where your contributions make a real impact.

If you're ready to lead with passion and take our Front Office team to the next level, apply today!

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!