Restaurant Team Lead

The Team Lead in the Restaurant will contribute to the overall success of the restaurant by providing friendly, timely and efficient delivery of food & beverages to guests. This position will also be responsible for leading and motivating the team and contributing to a positive work environment while maintaining high customer service standards. 
 

Responsibilities:

• Greets and seats guests, takes food & beverage orders, provides menu suggestions, up-sells menu items, promotes and communicates food & beverage specials to guests
• Settles check with guests, receives and processes payment in compliance with Coast’s cash handling policies and procedures
• Balances all monies and charges at the end of every shift and completes deposit procedures in accordance with Coast Hotels cash handling protocol
• Ensures all Restaurant opening and closing duties are performed according to established policies 
• Ensures all duties assigned to the team are accomplished in a timely manner 
• Develops and maintains effective working relationship and communication with the team 
• Maintains product knowledge of all food and beverage items 
• Maintains Restaurant's high cleanliness standards 
• Ensures presentation of all food meets Coast’s standards for freshness, appearance and consistency 
• Is committed to maintaining high customer service standards 
• Is committed to working safely, including adherence to food safety regulations and hygiene 
• Supports the Room Service Department 
• Other duties as assigned

 Skills/Knowledge/Experience:

• Minimum 2 years’ experience in similar position 
• Successful completion of high school education 
• Serving It Right certificate required 
• Hepatitis A vaccination recommended 
• Self-motivated team player with demonstrated interpersonal skills 
• Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team environment 
• Demonstrated superior customer service philosophy 
• Excellent communication skills in English 
• Exemplifies Coast’s core values and enjoys working in a culture of accountability 
• Able to work a flexible schedule, which includes evenings, weekends and holidays