Climbing Control Desk Agent - Casual

The Town of Canmore is currently looking for dedicated, passionate and  customer service focused climbing professionals to work with us at Elevation Place!

Why work for the Town of Canmore? Our team is professional, fun, dedicated and passionate about climbing, the community and the endless opportunities for play in our magnificent Rocky Mountain environment. Our Climbing Gym staff enrich the community as part of an energetic, diverse and dedicated climbing team committed to promoting the sport and culture of climbing in our community.

This position will require you to work the following two positions based on what is needed throughout the day:

CLIMBING GYM CONTROL DESK:

The Climbing Gym Control Desk Agent’s main responsibility is to provide outstanding customer service by ensuring that customers are comfortable, energized and engaged within the climbing wall environment. This position will assist the Climbing Supervisor, Climbing Coordinator, Full time Technicians and Instructors in many capacities such as welcoming new customers, validating waivers, administering orientations, performing maintenance, providing equipment, data input into the software system and performing belay tests.

Education & Qualifications:

• Current Standard First Aid/CPR+AED certification (required)
• Ability to climb in the 5.9 and 5.10 range or higher (required)
• ACMG Climbing Gym Instructor level 1 or equivalent (asset)

Pay rate is $20.16+ /hour commensurate with skills, certifications, and experience. ACMG certifications increase the base rate.

CLIMBING INSTRUCTOR:

The Climbing Instructor’s main responsibility is to deliver safe and engaging climbing gym programs to our patrons They will create a welcoming and motivating environment through instruction, ensuring that patrons of all ages and skill levels feel encouraged, supported, and excited to climb.

Education & Qualifications:

• ACMG Climbing Instructor Level 1 Certification (required)
• ACMG Climbing Instructor Level 2 or 3 Certification (asset)
• ACMG Apprentice Rock Guide Certification or higher (asset)
• Current Standard First Aid/CPR + AED certification (required)

Pay rate is $24.20+ /hour commensurate with skills, certifications, and experience.

Experience:

• Able to prioritize and work under pressure (required) 
• Administrative, leadership, organizational, and communication skills (required) 
• Previous work experience in a climbing gym environment (required)
• Previous work experience running youth programs (asset)   
• Comfortable managing large groups, including children (required) 
• Proven commitment to safety and willingness to abide by all safety procedures and protocols (required) 
• Route setting experience (asset)
• Recreational climbing experience (required) 

Closing Date for Applications: This posting will remain open until filled.

How to Apply:  To apply, please combine your cover letter and resume into a single document (PDF or Word) and click the “Apply Now” button below. To help us learn more about you in your cover letter please clearly detail the following:

• Why do you want to work for the Town of Canmore? Why Canmore?
• What interpersonal skills do you have that would make you a great addition to our team.
• Highlights your professional and personal climbing experiences that would make you a good fit for this role.
• Your availability to work (weekdays, weeknights, weekends...)?

Certifications: Please include copies of all relevant climbing and first aid certifications with your application!

Prior to beginning work, the successful candidate will be required to submit all required certifications and documentation, including driver`s abstract and records checks.  The Town of Canmore wishes to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted.

The Town of Canmore is an inclusive and equal-opportunity employer. All applicants will be considered for employment without attention to age, colour, race, gender, ancestry, ethnic origin, disability or sexual orientation. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, hr@canmore.ca