Finance Customer Service Representative - FT Perm

The Town of Canmore is currently looking for dedicated, passionate and enthusiastic customer service professionals to work with us at Elevation Place!

Why work for the Town of Canmore? In our workplace, we are proud to employ a talented team of professional and dedicated individuals who are passionate about their work, our community, and the enjoyment of our mountain environment! Our purpose as an organization is to serve the community and visitors to Canmore by providing a high level of customer service, supporting a sustainable future for all, and ensuring the most efficient and effective use of taxpayer dollars.

 

Position Overview:  As a front-line member of the Finance Services Team, the Customer Service Representative plays is an integral part of resident and visitors initial experience with the Town.  The successful candidate needs to be approachable, friendly and excel at problem solving.  As part of this role, you will build on your customer service and organization skills, duties include responding to inquiries, processing payments, assisting customers with forms and documentation, database entry, and other administrative support as required.

 

Our ideal candidate for the Customer Service Representative role would be a friendly, confident, outgoing, team player with exceptional customer service skills and a strong desire to serve the community. Your positive attitude, general knowledge about the Town of Canmore and proven commitment to providing excellent customer service will enable you to deal effectively with a diverse clientele. You will have a strong computer competency and are able to demonstrate a high level of proficiency with Microsoft Office Suite (word, excel, outlook) and have database entry experience. Prior experience with customer service along with superb organization and communication skills, combined with an astute attention to detail will help you to be successful in this role!

 

Core Accountabilities:

• Is generally knowledgeable about all Town of Canmore services and can direct customers to the appropriate department
• Manages the central phone line
• Manages various email accounts and ensures timely and accurate information to customers
• Follows established standard operating procedures for safety, customer service, financial transactions, and cash handling
• Accurately receipts payments into the correct software
• Performs reconciliations pertaining to daily cash receipts and electronic deposits
• Administers various forms, including assisting customers in person with online forms
• Assists with the approvals and customer set up of paid parking accounts
• Sells and maintains the inventory of products available for sell to the public
• Maintains proper paperless filing and documentation
• Administrative duties related to ordering of supplies, data entry and filing
• Is knowledgeable about the Diamond Great Plains financial software, Cityview, and associated Paid Parking software’s

 

Education & Qualifications:

• High School Diploma or equivalent - Required
• Additional post-secondary education - Asset
• Current Standard First Aid, CPR and AED Certification - Asset

 

Experience:

• Related administrative experience – required
• Administrative experience in a municipal setting – strong asset
• Experience providing customer service and working with people through a variety of media – required
• Experience handling professional calls – required
• Experience in Accounting - asset
• Proficiency with Microsoft office programs (particularly Excel), with the ability to independently create and edit a variety of documents and spreadsheets – required
• Familiarity with municipal accounting software – asset
• Aptitude for analytical and mathematical tasks – required
• Demonstrated ability to speak and write clearly - required
• Demonstrated ability to cope and manage in a multi-tasking environment during busy times – required
• Organizational habits to understand, realistically plan for and meet deadlines – required
• Demonstrated ability to analyze, investigate, consider and solve problems systematically - required

Salary & Benefits:

• $29.46 - $32.93 per hour
• Competitive benefits & personal wellness plan
• Generous RRSP matching plan
• EDO-Earned Day Off program
• Personal development & learning opportunities
• Positive work culture
• Work-Life Balance

 

Work Schedule:

This position requires a 35-hour work week commitment, working from Monday – Friday during regular business hours from the Civic Centre location.

 

Closing Date for Applications: This posting will remain open until December 31^st, 2024.

 

How to Apply: To apply, please combine your cover letter and resume into a single document (PDF or Word) and click the “Apply Now” button below. To help us learn more about you, in your cover letter please clearly detail the following:

1. Why do you want to work with us as a Customer Service Agent?
2. What related skills, experience and attitude will you bring to enhance the team and enrich our community?  
3. What is your customer Service philosophy and how would you apply it here to help us improve service delivery to the residents and visitors of Canmore?

Prior to beginning work, the successful candidate will be required to submit all required certifications and
documentation, including driver`s abstract and records checks.  The Town of Canmore wishes to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted.

The Town of Canmore is an inclusive and equal-opportunity employer. All applicants will be considered for employment without attention to age, colour, race, gender, ancestry, ethnic origin, disability or sexual orientation. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, hr@canmore.ca