Client Services Support Representative - Client Services

About Manitoba Blue Cross

We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.

Why work for us?

Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.

Culture of Caring

We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.

We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:

• Competitive starting salary.
• A comprehensive health benefit package.
• Hybrid work environment, flexible work schedules.
• Casual dress code to promote diversity and inclusivity.
• Personal and professional development.

Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment?  If so, we are looking for someone like you! The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.

POSITION SUMMARY:

The Client Services Support Representative provides administrative support to the Billing and Enrolment team. The incumbent must work well independently and work well in a team environment.

DUTIES AND RESPONSIBILITIES

• Processes enrolments and changes ensuring all enrollment procedures are properly followed and production standards are met
• Reviews daily and monthly reports
• Completes memos
• Processes, maintains and validates pre-authorized debit direct deposit information
• Forwards coordination of benefits information to appropriate department
• Maintains the procedures
• Maintains disability log and waiver of premium spreadsheets
• Assists in reviewing/processing daily and monthly underwriting reports
• Prepares letters requesting medical evidence
• Requests medical information (Paramedicals, Attending physician statements etc.)
• Assists in actioning decisions from the medical underwriter
• Assists in tracking case progress and activity in Excel
• Prepares letters to clients regarding medical underwriting decisions
• Reviews annually all claimants at EI index adjustment
• Updates take over amounts on new groups
• Attends and participates in meetings
• Identifies opportunities for process efficiency improvements and recommends process changes
• Filing
• Provide backup to all Client Services Support roles
• Performs other duties as assigned

Qualifications and Skills

• Preference will be given to applicants who have completed some post-secondary education. An equivalent combination of education and 1-2 years’ experience in an office environment may be considered
• Above average verbal and written communication skills
• Previous administrative experience an asset
• Dedicated to the principles of exceptional service, committed to responding to, anticipating, and addressing customer needs, for both internal and external customers
• Excellent interpersonal skills with a demonstrated ability to deal with all levels within the organization in a team environment and external customers.
• Self-directed, with exceptional organizational skills and a proven record of managing and prioritizing multiple tasks within varied and dynamic timelines on an ongoing basis.
• Thorough knowledge of office productivity tools including Microsoft Word, Excel, Outlook and various reporting and database applications.
• High attention to detail and accuracy.
• Capable of completing industry education programs entailing self-directed study and the writing of graded examinations.  Specific programs include but are not limited to LOMA, CEBS, and ICA. Discipline-specific study may be required in areas such as accounting, credit management, communication, etc. Enrollment in, and completion of, such courses will be encouraged.

Ready to Apply? We are excited to meet you!

If you would like to join our team, you are invited to apply by submitting your resume and cover letter by clicking the "Apply" button below by January 5, 2025.

To learn more visit: https://www2.mb.bluecross.ca/about-us/careers

We appreciate the interest expressed by all applicants and acknowledge the effort put into the application process, however only those selected for an interview will be contacted.

Manitoba Blue Cross is committed to the principles of diversity, equity & inclusion and to promoting opportunities in hiring for everyone. We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace.

We encourage all qualified candidates to apply.  If you require an accommodation during the hiring process, please let us know.