National Account Manager

Buckland is looking for a National Account Manager

What you’ll be doing

This position is responsible for managing strategic accounts and maximizing all opportunities for sales and growth within the accounts. The National Account Manager will facilitate communication with customers and build long-term relationships to achieve business goals working alongside Sales and Operations.

What we can offer you

• Competitive salary, benefits package, and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

You will be responsible for

• Serve as a trusted partner primary point of contact for clients, building strong relationships based on trust and reliability to ensure their needs and expectations are consistently met.
• Coordinate with internal teams and resources to manage the client journey, ensuring seamless communication and collaboration to drive satisfaction and loyalty.
• Act as the client advocate within the organization, promptly addressing concerns and facilitating problem resolution to maintain high levels of client engagement.
• Promote a culture of continuous improvement, seeking client feedback to innovate and enhance service offerings and client interactions.
• Co-ordinate projects and participate in RFQ, RFI & RFP
• Deliver client servicing through visits and/or meetings with customers.
• Manage large company accounts building relationships with key personnel.
• Conduct regular site visits, including the facilitation and preparation of reporting to submission to clients or internal executive team.
• Develop a shared growth plan to identify and propose growth opportunities for upselling and cross selling that align with client needs and objectives.
• Assess and report on client satisfaction, using insights to continually refine and enhance the client experience by setting goals prior/post client engagement and ensure contracts are negotiated to the correct terms.
• Acquire in-depth knowledge of customers’ business activities, history, brokerage & logistic rates and analyze the sales data and trends by staying current with Industry news and regulatory changes.
• Network and liaise with clients, creating a constant flow of information converting to opportunities.  
• Oversee TAP monitoring and follow up account assignment.
• Oversee the transition of corporate accounts from Business Development to the Operations.
• Improve department processes and written procedures, with a focus on CRM Automation.
• Consistently upkeep client and product information on CRM allowing to track opportunities.
• Ensure that pre and post call activities are documented in the CRM in a timely manner including lesson learned.
• Above average written and verbal communication skills.
• Showcase your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
• Identify potential challenges/risks and solve problems efficiently or work with Leaders for a solution.
• Foster a fast-paced culture leading by example in terms of accountability and continuous improvement within the team.
• Effectively prioritize and manage the team multiple and personal tasks to meet KPI's and deadlines.
• To provide the highest level of customer service by leading and mentoring, fostering a positive and productive work environment and resolving escalated issues as needed.

Leadership Responsibilities

• N/A

What we need from you

• Bachelor’s Degree or diploma in Business or International Business or similar discipline.
• (CCS) Customs Certified Specialist Designation and/or (LCB) Licensed Customs Broker is an asset.
• Minimum 10 years of experience within the Customs Brokerage industry.
• Minimum 5 years of experience managing large and national accounts.
• Experience managing accounts in Freight, Warehousing, International Trades/Compliance would be an asset.
• Advanced MS Office knowledge in applications including Excel, Word, PowerPoint and MS Outlook.
• Bilingual in Spanish/English (US SB & MEX only).
• Excellent problem solving and decision-making skills
• Strong verbal and written communication skills.