Guest Service Agent - MTN House Hotel & Spa

Guest Service Agent
MTN House by Basecamp, Canmore

About Basecamp Property Management Ltd

Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke & Golden in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Basecamp resorts is the recipient Hotelier Magazine’s award for 2023 Regional Company of the year.

MTN House by Basecamp is our latest upscale property with 99 newly renovated hotel rooms, an elevated restaurant with a farm to table ethos, and Canmore’s first Nordic Spa (opening 2025).

Why Work for Us? 

• Quarterly gratuity program!
• Be part of the fastest growing hospitality brand in Canada.
• We have a health benefits plan.
• Family and Friends discount at Basecamp.
• Employee discounted rates at all properties.
• We offer competitive wages based on experience.
• There is room for advancement in our growing company.
• We have a friendly atmosphere.
• We believe in working hard and having fun!

Position Overview 

Under the supervision of the Front Office Manager, the Guest Service Agent is responsible for daily check in and out procedures, handling guest inquiries, and providing basic concierge services while ensuring the highest level of customer service.

Wage: $19-$20

Position: Full-time/Permanent and requires availability for weekend shifts

Key Responsibilities 

• Daily management of reservations and virtual check-in pre-arrival duties including payment processing, online registration verification, damage deposits.
• In-person check-ins and checkouts of hotel guests.
• Complete daily administrative tasks while handling guest interactions via in-person, phone, email, internal e-messaging, 3rd party messaging.
• Facilitate dining reservations for Rhythm & Howl and ensure any dietary information and special requests are communicated to the F&B team. 
• Provide basic concierge services such as 3rd party attraction bookings and other similar reservations.
• Work with the housekeeping and maintenance teams to ensure rooms are ready for arrivals and total room inventory is accurately reflected.
• Act as a Lobby Ambassador during peak business levels to ensure a seamless and memorable experience for all guests.

Requirements

• 1-2 years of previous experience in an elevated setting is preferred but not required.
• Hotel PMS experience preferred but not required. Knowledge of Webrez Pro is an asset.
• Ability to prioritize and organize.
• Able to work well independently with little supervision.
• Ability to work under pressure in a fast-paced environment.
• Take initiative in solving problems.
• People forward mentality with a can-do attitude.

Basecamp Resorts is an equal opportunity employer. We are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. We comply with all federal, provincial and local laws that prohibit discrimination when making all decisions about employment. We welcome all applications from a wide range of candidate. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.