Housekeeping Manager - Revelstoke

Housekeeping Manager

Basecamp Property Management Ltd., Revelstoke

About Basecamp Properties

Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.

Why Work for Us? 

• Annual performance-based bonus!
• Be part of Western Canada's fastest-growing hospitality brand.
• Group health benefits plan (Dental, Vision, Paramedical, and more)
• Employee, Family and Friends discounted rates at all Basecamp Properties.
• Company paid staff events.

Position Overview

We are seeking a Full-Time, Permanent Housekeeping Manager.

In this role, you will have the overall responsibility for 3 unique properties in Revelstoke. The successful candidate will grow, train, coach, and mentor the team. You will oversee all duties performed by the housekeeping team. The Housekeeping Manager will work closely with the management team to implement new strategies and efficiencies to improve our service and ensure we are always guest ready.

Salary: Based on Experience

Shifts: Full-time/Permanent with weekend availability

Key Responsibilities

Human Resources

• Promotes the Basecamp Brand
• Work with People & Culture on recruitment and performance management.
• Conducts onboarding, training, and “on the floor” coaching with all direct reports.
• Conduct 3-month probationary reviews and annual reviews of all direct reports.
• Lead by example regarding all Basecamp Policies and Procedures.
• Implement and manage the housekeeping department health and safety plan and meetings with the health and safety committee.

Revenue, Financials & Inventory

• Work closely with the Regional General Manager to ensure all guest rooms are prepared to produce highest possible revenue at all times.
• Manages daily housekeeping labour and measure against budgeted targets.
• Accountable for purchasing and maintenance of all guest room supplies, consumables and operational equipment.
• Provide monthly financial outlooks including labour and expense forecasts.
• Conduct monthly inventory counts of all supplies and consumables.

Operations

• Oversee day to day operations including room attendant section assignments, Guest room cleaning, public area cleaning, in house laundry, equipment maintenance, supplies ordering and daily guest room inspections.
• Be present on the floor during peak periods to provide support, guidance, and direction.
• Responsible for ensuring all guest rooms are cleaned and ready to sell by the guaranteed arrival time.
• Insists upon meticulous cleanliness and organization of guest rooms, public areas, internal storage areas and in house laundry.
• Contribution to overall hotel goals including financial targets, review scores, and employee engagement.
• Collaborates with the front desk to identify any VIPs or special requests for in house guests.
• Address guest concerns and implement the appropriate service recovery steps,
• Schedule and track guest room and public area deep cleans as necessary.
• Ensure Basecamp policies and procedures are followed.
• Adhere to health & safety regulations.

Requirements

• 1-2 years of previous Housekeeping Department head experience.
• Previous working knowledge of hotel PMS applications – Webrez Pro experience preferred.
• Knowledge of Health & Safety standards.
• Previous hotel laundry experience is an asset.
• Working knowledge of Microsoft Windows – Outlook, Excel, Word.
• A solid understanding of Labour and expense management, supplies ordering, deep cleaning procedures, scheduling, and workforce management.
• Exceptional guest room and public area standards.

Working Conditions

• Various indoor and outdoor weather conditions.
• Ability to stand for long periods.
• Must be able to lift, push, pull, and move a minimum of 30 pounds.
• Must have a valid British Columbia Drivers License.

At Basecamp Resorts, we are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. If you require accommodations during the hiring process, please contact Gabrielle at careers@basecampresorts.com to discuss your needs confidentially.