Service Staff, Queen's Pub

Queen’s Pub Bartender 

Job Summary 

The AMS Pub Services provides a safe environment on campus for all students to experience quality service, affordable prices, and the spirit of Queen's tradition 

Job Competencies 

• Client/Customer Focus 

• Commitment to Health and Safety  

• Communication  

• Cultural Sensitivity  

• Teamwork 

• Professionalism 

• Multitasking 

• Problem Solving  

Job Duties  

• Serve in compliance with all QPR Standard Operation Procedures (SOP’s) while actively providing the Perfect Guest Experience (PGE)   

• Ability to follow and execute recipes while multitasking and adhering to all QPR’s SOP’s 

• Attend all training sessions to become familiar with the service and learn and adhere to pub operations 

• Maintain a clean working environment.  

• Attend and serve in compliance with Ontario Smart Serve and Queen’s University alcohol service requirements 

• Exhibit working knowledge of Health and Safety Standards with respect to commercial food preparation. 

• Ability to identify guest impacting issues and problem solve to ensure a PGE 

• Assist the management team with catering orders and event preparation as needed when on shift. 

• Complete all assigned tasks efficiently and attentively when on shift. 

• Attend and fully participate in all in person and virtual meetings 

• Respect and adhere to all company policies, procedures, and ethical standards 

• Maintain timely communication with your direct supervisor 

• Strive to foster a warm, comfortable, and respectful atmosphere for customers and coworkers. 

• Always serve as a representative of the AMS and its mission statement. 

• Complete other duties as assigned 
  Work at a minimum at least 2 shifts a week

Job Requirements 

• Ability to thrive in a fast-paced environment 

• Ability to multitask while focusing on a perfect guest experience  

• Possess strong organizational, interpersonal, and customer service skills   

Working Conditions 

• Flexible hours including nights, weekends and holidays 

• Extended periods of standing  

• High levels of stress and pressure 

• Interaction with coworkers, management and the community at large 

Job Summary 

The AMS Pub Services provides a safe environment on campus for all students to experience quality service, affordable prices, and the spirit of Queen's tradition 

Job Competencies 

• Client/Customer Focus 

• Commitment to Health and Safety  

• Communication  

• Cultural Sensitivity  

• Teamwork 

• Professionalism 

• Multitasking 

• Problem Solving  

Job Duties  

• Serve in compliance with all QPR Standard Operation Procedures (SOP’s) while actively providing the Perfect Guest Experience (PGE)    

• Attend training and serve in compliance with Ontario Smart Serve and Queen’s University alcohol service requirements 

• Attend all training sessions to become familiar with the service and learn and adhere to pub operations 

• Providing exemplary hospitality by warmly greeting guests, efficiently serving food and beverages, and offering knowledgeable menu recommendations throughout their visit. 

• Serve as a bartender, server, or member of the kitchen staff and demonstrate a working knowledge of the duties for all roles 

• WExhibit working knowledge of Health and Safety Standards with respect to commercial food preparation. 

• Participate in the routine cleaning of the preparation and serving areas.  

• Assist the management team with catering orders and event preparation as needed when on shift. 

• Complete all assigned tasks efficiently and attentively when on shift. 

• Attend and fully participate in all in person and virtual meetings 

• Respect and adhere to all company policies, procedures, and ethical standards 

• Maintain timely communication with your direct supervisor  

• Demonstrate a working knowledge of all products and responsibilities, and complete all duties diligently and consistently. 

• Strive to foster a warm, comfortable, and respectful atmosphere for customers and coworkers. 

• Always serve as a representative of the AMS and its mission statement. 

• Complete other duties as assigned 

Job Requirements 

• Ability to thrive in a fast-paced environment 

• Ability to multitask while focusing on PGE 

• Possess strong organizational, interpersonal, and customer service skills   

Working Conditions 

• Flexible hours including nights, weekends and holidays 

• Extended periods of standing, and other physically demanding conditions 

• High levels of stress and pressure  

• Interaction with employees, management, and the Queen’s community