Chemistry Project Manager, Client Support (12-Month Contract)

Imagine your future with us!

At ALS, we encourage you to dream big. 

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

About the role

On-site | 12-Month Contract | Junior Level

The Client Support 2 role specializes in providing technical support and consulting to clients in particular industry or industries. This position will deal with all aspects of client services on a proactive and problem-solving basis.

Key Responsibilities:

• Maintain familiarity with regulations/industry-specific needs and developments in clients’ industries;
  
• Adhere to ALS Client Service Guidelines as provided in the Client Service Manual and National and Local Standard Operating Procedures including Quality procedures;
  
• Receive and respond to client calls, e-mails, and requests within the timeframe outlined in the client service manual;
  
• Provide technical advice regarding analytical programs, tests, sampling, sample handling, prices, and testing requirements;
  
• Review and approve select data reports and invoices;
  
• Track client projects on the LIMS system and provide status updates to the lab manager or clients when requested;
  
• Review selected chain of custody /analytical request forms received in login;
  
• Prepare, issue, and follow up on select quotes;
  
• Prepare sample bottle requests and assist in sample login/shipping;
  
• Maintain communication with laboratory staff on turnaround times and relay appropriate information to clients;
  
• Contact clients for payment and process these payments through Moneris
  
• Maintain and follow up on Client SIF dashboard
  
• Issue file amendments and make basic login corrections
  
• Receive and upload sublet reports
  
• Maintain and update client information (contacts, addresses, etc.);
  
• Communicate information relative to customers, contracts, and status of opportunities to the Lab Manager;
  
• Coordinate and communicate with other areas (i.e. management, other laboratories, other analytical areas) on project status and problem resolution;
  
• May train and/or coordinate activities for other staff;
  
• Represent the lab at meetings/conferences/trade shows as required;
  
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
  
• Other duties as assigned.

About you:

• Intermediate English communication skills required (auditory, verbal, written, and reading);
  
• Intermediate user of Microsoft Office (Word and Outlook), with basic knowledge of computers;
  
• Accurate and efficient data entry skill is an asset;
  
• Ability to perform repetitive tasks accurately in a fast-paced environment;
  
• Well organized, with the ability to meet strict deadlines;
  
• Analytical and process-oriented, with the ability to critically think in ambiguous situations
  
• Ability to work independently and as part of a team;
  
• Strong work ethic and willingness to take on varied tasks as required;
  
• Commitment to excellence and a client-focused attitude.

Required Qualifications:

• Completion of high school diploma or equivalent required;
  
• 1-2 years’ experience working in a fast-paced, production, and/or preparation environment;
  
• 2-4 years’ experience working with clients/customer service;
  
• Valid unrestricted license for personal vehicle use applicable in the province/territory;
  
• No major driving violations and no more than two minor violations/incidents.

Physical Demands:

• Ability to lift up to 30lbs and carry for short distances;
  
• Manual dexterity to perform intricate and/or repetitive tasks;
  
• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
  
• Please note that ALS operates 24/7 may will require day, afternoon, and graveyard shift work including weekends.

Working at ALS

Our people are our most valuable asset and drive our success at ALS.

We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Our benefits include:

• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

Please note: Benefits vary based on employee status.

About ALS

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognized and valued. 

Qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, genetic characteristics protected by the law. We invite resumes from all interested parties, including women, Indigenous persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.