Catering Associate - Nest Catering & Conferences

The Alma Mater Society (AMS) is the University of British Columbia’s (UBC) student society, and works to improve the academic, social and personal lives of the 56,000 UBC students at its Vancouver campus. The AMS also runs nine food and beverage outlets, a catering and conference operation, and the AMS Student Nest, providing on-campus employment opportunities and generating revenue that goes directly back into supporting the students at UBC.

Position title:             Catering Associate
Department:               Catering & Conferences
Reports to:                 Catering & Conferences Operations Manager
Employee status:       Temporary, part-time until December 31, 2024
Compensation:           $17.50 per hour, plus opportunity to earn gratuities
 

Position Purpose

The Catering & Conferences Associate is responsible for the successful execution of the AMS Catering & Conferences operation. This role is tasked with the exceptional service delivery of all food and beverage services within a Banquet/Catering/Conference environment with the potential to work in other F&B outlets. Types of events will include offsite catering and deliveries as well as conference services conducted in and around the AMS Student Nest. This role is responsible for customer satisfaction through quality service and timely delivery. The ideal candidate is organized and has excellent time management skills. This individual is a team player, good communication skills yet can work independently.

Duties and Responsibilities

• Providing excellent guest service according to AMS standards and procedures
• Serving food and beverages to guests according to AMS standards in the Nest or at an offsite location
• Setting up and breaking down of rooms according to client specifications which include moving tables, chairs, setting A/V equipment, buffets etc.
• Reviewing and verifying catering contracts to actual prepared items and item quality
• Preparing, loading, unloading and storing Food & Beverage items, equipment and supplies in the AMS catering van
• Liaising with customers to ensure professional and courteous service
• Ensuring safe liquor service according to legal requirements and AMS standards and procedures
• Ensuring Food Safety protocol is adhered to at all times
• Reporting feedback to Catering & Conferences management following the event
• Ensuring cleanliness of relevant areas
• Be able to work in a cohesive team environment
• Reporting work orders to Catering & Conferences managers
• Working with the AMS mission statement and values to operate a successful department
• Other duties as required

Qualifications and Experience

• 1 year previous food and beverage serving experience in a restaurant, banquet hall, hotel or equivalent is preferred
• Can lift up to 22kg (50lbs)
• Ability to work flexible hours (daytime, evenings, weekends and holidays) and on call
• Demonstrated superior skills in customer service and organization
• Detail oriented
• Ability to perform tasks in a timely manner in a fast paced environment
• Ability to follow instructions
• Serving- It- Right certification an asset
• Food Safe level 1 certification or higher an asset
• Valid BC driver’s license with a clean driver’s abstract an asset
• Language: Required to speak, read and write English, with fluency in other languages being an asset

Due to the large volume of resumes we receive at the AMS, we are only able to contact those we are interested in interviewing and cannot reply to email/phone/walk-in inquiries regarding application status.