Booking Coordinator

Reporting to:     Manager, People and Performance

Location:          Calgary, Palmer Hangar

Schedule:         Four days on shift followed by three days off, based on a 11-hour workday

Starting salary: $50,000

Closing date:     April 21, 2025

The big picture:

Have your career take off with us! At AirSprint, our core values of Safety, Integrity, Humility, Service, People, and Community, are ingrained throughout our operations and culture. As a Booking Coordinator within our Owner Services team, you are dedicated to providing outstanding customer service while maintaining those values to the highest standard.

With a passion for aviation, customer service-centric attitude, strong skills like communication, organization, a high attention to detail, you will play a key role in enabling our team to go above and beyond, working collaboratively to create exceptional, tailored customer experiences to all of our Owners each time they fly with us.

In this role you will:

• With professionalism and conformance to business etiquette, be an ambassador with third party vendors.
• Per Owner’s request and as assigned by the Personal Flight Concierge, follow quote - arrangement - communication process for ground logistics (i.e. catering, transportation, expediting of unaccompanied goods, passenger mobility aids, etc.)
• Per Owner’s request, coordinate any in-flight requests (i.e. cabin service attendant, level of cabin service, cabin configurations, special commissary, or any other service add-ons), following the quote - arrangement - communication process.
• Conduct one-day out, quality control checks to confirm ground logistics will be ready & correct.
• Conduct one-day out, quality control checks to confirm in-flight requests will be ready & correct (i.e. cabin service attendant, level of cabin service, cabin configurations, special commissary, or any other service add-ons)
• Conduct same-day, quality control checks to ensure all logistics are on site and ready.
• While on shift, maintain a proactive, situational awareness of an Owner’s needs while they are on a trip.
• Source and upload receipts for all requests to ensure the billable cost details are provided to accounting.
• Resolve any booking-related issues or conflicts in a timely and professional manner.
• Other responsibilities and duties as assigned by the Manager.

To be successful in this role, you will have:

• High school diploma or equivalent.
• Business writing and etiquette courses may be required (supplied by AirSprint).
• Experience with MS Windows and MS Office required.

Bonus points if you have:

• Written and oral proficiency in French.
• Experience in the aviation industry.

You’ll fit right in if you:

• Focus on getting things right, down to the last detail.
• Are good at handling change and can adjust to new situations.
• Communicate effectively in English, both verbally and in writing.
• Find solutions and working together to find a compromise that everyone can be okay with.
• Are passionate about providing exceptional customer service.
• Have great judgment and decision-making skills.
• Are willing to step up and take the lead.
• Thrive in a fast paced and agile environment.
• Play well with others.
• Can roll with the punches without getting flustered.
• Are a humble team player and are ready to pitch in wherever you’re needed.

We think you’ll like working with us because:

• We care about your health and well-being and offer an employee assistance program, extended health care benefits, dental and vision benefits, and paid time off.
• We value your contribution to our success and provide a competitive salary and an RRSP matching program.
• We have a great team, and we work hard together toward common goals and with a passion for excellence.
• We offer family and friends flight benefits.
• We respect, honour, and celebrate the diversity of our employees as we know our differences make us better. Our core values of Community and People mean we’re focused on equity, diversity, inclusion, anti-racism, and reconciliation.
• We value Safety, which is why we require applicants to complete a background check assessment.

About us:

A passion for aviation and providing exceptional service formed the foundation of AirSprint's introduction of Fractional Jet Ownership to Canada in 2000. Today, each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to successful Canadians' personal and professional lives. We do this with values of "Safety, Service, People, Integrity, Humility, and Community."

AirSprint's mission is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industry-leading safety standards, exceptional turn-key service, and increased flexibility, all at a fraction of the cost and personalized for their individual needs.

To learn more about working with AirSprint visit us at www.airsprint.com or watch our video.

AirSprint values diversity in our workplace and wants to ensure every applicant is treated equitably and respectfully. If you require any support in the application process, including disability accommodation, please get in touch with Human Resources at humanresources@AirSprint.com.