Communications Coordinator

Reports To:       Manager, People and Performance

Location:           Calgary, Palmer Hangar

Schedule:         Four days on shift followed by four days off, based on a 11-hour workday, on a rotating shift that includes days, evenings, weekends, nights, and holidays

Closing Date:    April 21, 2025  

The big picture:

Have your career take off with us! At AirSprint, our core values of Safety, Integrity, Humility, Service, People, and Community, are ingrained throughout our operations and culture. As the Communications Coordinator (CC), you work within the Owner Services (OS) team, as part of the Integrated Operations Control Centre (IOCC) team. You will manage the OS phone line and HelpScout inbox, providing timely and professional responses to all inbound Owner inquiries. You will provide exceptional customer service, emphasizing quality control within this role.

In this role you will:

• Manage HelpScout inbox and respond to all inbound Owner emails, managing HS tags as needed.
• Maintain proactive situational awareness of Owner inquiries and update accordingly.
• Delegate flight requests to designated Personal Concierge on shift.
• Monitor overall turnaround times to ensure 15-minute KPI is met.
• Aid with inbound missing information, as required.
• Assist in creation of communication templates and travel documents (i.e. customs declaration forms).
• Monitoring and communication of upcoming Special Events and associated fees.
• Assist with invoice reconciliation for third party vendors.
• Manage ChromeRiver department, monthly expense report.
• Other responsibilities and duties as assigned by Manager, People and Performance.

To be successful in this role, you will have:

• High school diploma or equivalent.
• Minimum two years customer service experience required.
• Business writing and etiquette courses may be required (provided by AirSprint).
• Experience with MS Windows and MS Office required.

Bonus points if you have:

• Experience with Fl3xx.

You’ll fit right in if you:

• Focus on getting things right, down to the last detail.
• Communicate effectively in English, both verbally and in writing.
• Are passionate about providing exceptional customer service.
• Have empathy and understanding to navigate social situations effectively.
• Act with integrity and honesty and can maintain confidentiality with sensitive information.
• Are committed to growth by seeking and providing constructive feedback.
• Are willing to step up and take the lead.
• Have good analytical thinking and organizational skills.
• Thrive in a fast paced and agile environment.
• Are a humble team player and are ready to pitch in wherever you’re needed.

We think you’ll like working for us because:

• We care about your health and well-being and offer an employee assistance program, extended health care benefits, dental and vision benefits, and paid time off.
• We value your contribution to our success and provide a competitive salary and an RRSP matching program.
• We have a great team, and we work hard together toward common goals and with a passion for excellence.
• We offer family and friends flight benefits.
• We respect, honour, and celebrate the diversity of our employees as we know our differences make us better. Our core values of Community and People mean we’re focused on equity, diversity, inclusion, anti-racism, and reconciliation.
• We value Safety, which is why we require applicants to complete a background check assessment.

About us:

A passion for aviation and providing exceptional service formed the foundation of AirSprint's introduction of Fractional Jet Ownership to Canada in 2000. Today, each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to successful Canadians' personal and professional lives. We do this with values of "Safety, Service, People, Integrity, Humility, and Community."

AirSprint's mission is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industry-leading safety standards, exceptional turn-key service, and increased flexibility, all at a fraction of the cost and personalized for their individual needs.

To learn more about working with AirSprint visit us at www.airsprint.com or watch our video.

AirSprint values diversity in our workplace and wants to ensure every applicant is treated equitably and respectfully. If you require any support in the application process, including disability accommodation, please get in touch with Human Resources at humanresources@AirSprint.com.