Administrative Assistant, Westman Business

WESTMAN COMMUNICATIONS GROUP (Westman) is seeking applications from energetic, highly motivated individuals to become part of our growing team!

Westman is an industry-leading communications provider based in Brandon MB, offering residential and commercial High-Speed Internet, Digital TV, and Phone services in communities across Manitoba. Established in 1977, as a locally owned and operated cooperative, Westman is dedicated to delivering competitive and innovative services, providing an exceptional member experience, and supporting the communities we serve. 

What we have to offer:

• Competitive compensation package.
• Comprehensive group benefits plan (extended health; life; dental; vision; GRRSP; and health and wellness).
• Various Learning and Development initiatives, and opportunities to grow within our team!  
• Opportunity to participate in company events and activities and enjoy our company perks! 

What you’ll do:

• Serve as the first point of contact for new and existing commercial clients, addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Process changes in the appropriate system, including processing work orders and changes of service to ensure customer accounts are updated and accurate.
• Administer payments, follow-up on outstanding account payments, and coordinate with the finance department as needed. 
• Work with internal contacts to coordinate placement of orders and ensure accurate order processing. 
• Assist with market research, networking, and outreach activities to identify potential new clients and business opportunities.
• Support the Account Executives in reviewing existing accounts to identify selling opportunities and enhancing client relationships by offering additional solutions. 
• Assist in scheduling meetings and providing meeting minutes.
  Ensure proper implementation and tracking of orders for client requirements.

What you’ll bring to the team:

• Grade 12 education or equivalent is required. 
• One-year post-secondary education in Business Administration or a related field is an asset.
• Minimum 2+ years’ experience in a sales or administrative assistant role is required, within telecommunications is an asset.
• Experience with Sales Force, CSG, QuickBase is considered an asset.
• Proficiency with Microsoft Office 365 Office (Outlook, Word, Excel, SharePoint, OneDrive).

DEADLINE FOR APPLICATIONS: This position is open until filled.

As an equal-opportunity employer, we are committed to an inclusive and barrier free environment at Westman Communications Group and encourage applications from all qualified individuals. If you require a reasonable accommodation at any point during recruitment process or would like to request this posting in an alternate format, please indicate by emailing hr@westmancom.com of the accommodation requirements. While we thank each applicant for their interest, only selected candidates will be contacted.