MATERIALS - SHIPPING SUPERVISOR

Safety Responsibilities:        

• Ensure compliance with the Occupational Health and Safety Act, including but not limited to all requirements outlined in Sections 27 and 28
• Review, understand and comply with all policies and procedures in the Dresden Industrial Health and Safety Manual.
• Participate as required, during emergencies as part of the Emergency Response Team

Quality Responsibilities:

• Maintain quality standards on all products and processes
• Exercise compliance with Quality Management Systems when implementing and performing all company procedures

Environmental Responsibilities:

• Integrate environmental practices and commit to the continuous improvement of the EMS

• Exercise compliance with ISO 14001 standards

General Responsibilities:      

• Oversee outgoing and incoming shipping activities
• Accountable to ensure every shipment is accurately labelled, ships to the correct location and arrives on time.
• Supervise shipping and repack area personnel
• Assist with the proper training and orientation of new shipping personnel
• Responsible for enforcing all safety policies in the Shipping department / Repack area and ensuring a clean and organized environment using the 5S Program.
• Elevate shipping shortages, damaged goods and discrepancies with inventory to Management
• Conduct regular finished goods inventory reconciliation
• Accountable for a container management program and initiate claims
• Assist in new packaging designs, reductions  and maintain customer packaging databases (Fleet Calculators)
• Accountable for recording, tracking and maintaining documentation for expedited freight shipments.
• Assist in minimizing obsolesces
• Foster a positive team environment and assist coworkers as required
• Comply with all company policies and procedures
• All other duties as assigned by management.

Customer Responsibilities:

• Liaison with customers to ensure customer satisfaction
• Responsible to ensure customer scorecard targets are met
• Check customer portals as per customer requirements
• Customer disputes such as ASN violations and timeliness, Behind Schedule Shipments, Short Shipments etc.
• Ensuring tickets are answered within the allotted timeframes as specified from all customers including weekends when necessary.
• Ensure shipping personnel receive customer specific portal training.