Primary Purpose: The Office Coordinator will act as the main contact for office activities and issue resolution with the warehouse and head office. They will also provide inside sales and support to customers in the assigned region, as well as providing full backup for the outside sales representatives. 

Essential Job Functions:

General

• Maintain organization of the office, such as, keeping the facility customer ready, manage customer orders/shipments ensuring timely fulfillment and assisting in inventory planning/management.
• Acting as the main point of contact during business hours at the branch.
• Coordinate with the head office to establish and setup new customer accounts, including data entry and processing of new customer credit applications with the Finance department.
• Become knowledgeable regarding key features and benefits of products and product groups to promote and sell products, and provide application support to customers.
• Process customer orders and payments, including walk-in customers.
• Maintain and improve customer service by developing customer relationships and staying in contact with customers to ensure the flow of communication.
• Provide customers with accurate information regarding shipping costs and delivery times where necessary.
• Assist with timely handling and resolution of customer product complaints, including changes to purchase orders, and obtaining serial numbers and other relevant information.
• Gain a thorough knowledge and understanding of the ERP system.
• Oversee inventory cycle counts as directed by his/her supervisor.
• Provide back-up coverage for other members of the branch team in accordance to the Company’s policies.
• Provide and implement suggestions and initiatives to increase overall efficiency.
• Ensure strict confidentiality with company information, as necessary.

People & Culture

• Model Abatement’s values in all that you do and hold others accountable in maintaining the integrity of them.
• Champion, influence, embrace and motivate change, with a strategic mindset for continuous improvement and scalability.
• Commitment to Health and Safety, consistently following all policies/rules and procedures.

Perform other duties as requested, directed, or assigned by Company management. The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

Supervisory Responsibility: N/A

Education and Work Experience: High school diploma or equivalent experience. Work experience should include a minimum of two (2) years in a business-to-business sales or sales support role, preferably in a related industry. 

Knowledge, Skills, and Abilities: Excellent sales skills and techniques, oral and written communication skills. Must be able to develop and maintain accurate and detailed product and product application knowledge. A proven willingness and ability to make sound business judgments. Exhibits a high level of integrity, mutual respect, and employee teamwork at all times. Displays a professional image. Demonstrates a strong commitment to meeting or exceeding company expectations, goals and objectives. Knowledge of computers and ERP systems. Must have strong attention to detail and a high degree of accuracy.  Sound analytical thinking, planning, prioritization, and execution skills.  Ability to determine the kind of tools and equipment needed to do a job. Understanding the implications of new information for both current and future sales and decision making. 

*Physical Demands and Working Conditions: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle controls; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, or kneel. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. 

*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.