Analyst, Technology

Position Details:

Current Rate of Pay: Min = $41.82/hr, Max = $48.47/hr

Employment type: Temporary Contract

Duration of employment: 11 months

Hours of work: 35 hrs/week

Work location: Head Office

Division: Corporate Services

Business unit: Information Technology and Records Management

Travel: 10%

Remote Work: Hybrid

Existing Vacancy: Yes

About TRCA:

With more than 60 years of experience, Toronto and Region Conservation Authority (TRCA) is one of 36 Conservation Authorities in Ontario, created to safeguard and enhance the health and well-being of watershed communities through the protection and restoration of the natural environment and the ecological services the environment provides.

TRCA is considered the provincial leader in conserving, restoring, and managing natural resources to advance safe and sustainable development.

To apply to this posting, click on the “Apply” icon. Please submit your resume and cover letter in one PDF or Word file prior to 11:59 pm on January 28, 2024.

How you will contribute as part of the TRCA team:

The Analyst, Technology provides end user support for information technology services across TRCA. Coordinates order management, configuration and deployment of end user technologies, as well as ongoing maintenance of devices and applications, to maintain a high-quality fleet of technology assets. The position administers customer response, trouble-shoots and resolves incidents for end-user devices, software and peripherals.

Major Responsibilities:

• Provides 1^st/2nd-level technical support in troubleshooting and developing technical solutions supporting IT infrastructure from the PC and peripheral level to Servers and Switches 
• Provides technical support for all TRCA software systems, including business applications, communications and staff support systems
• Assists in performing testing and troubleshooting on systems and hardware 
• Manages escalations to 2nd-level or 3rd-level (Vendor) teams
• Monitors services through IT Help system and platform consoles to identify service degradation or interruptions, escalating as appropriate
• Provides end-user training and guidance on technology usage
• Procures end user device and peripheral hardware, software and services as required, ensuring TRCA acquires the best product for the best price  
• Configures mobile devices and activations 
• Provides support for the testing of new and existing software applications under development or consideration for purchase 
• Performs daily tasks for multiple active Service Desk and End User Device projects.  

What will you need to succeed:

Education (degree/diploma/certifications)

• Post-secondary diploma or degree in Information Technology, Computer Science, or related field
• Valid Ontario Class G2 driver's license

Experience

• 3+ years of relevant experience, including experience with desktop and server operating systems and application support experience with:
• Office 365  
• MDT Tools 
• Active Directory Admin 
• Device Admin Software (MDM) 
• Working knowledge of a range of diagnostic utilities 
• Experience with desktop and server operating systems 
• Familiarity with the fundamental principles of ITIL 

Knowledge/Skill/Ability - Competencies

• Proficiency in MS Office suite including online software such as MS teams, WebEx, and SharePoint
• Working technical knowledge of computing technologies, including devices, software installation, network and server resources, and anti-virus and security
• Ability to communicate technical information to a non-technical audience
• Able to self-manage workload and prioritize tasks as an ongoing challenge in a frequently fluctuating workload and multiple deadlines

What TRCA has to offer you:

As part of a progressive team you will have the opportunity to make a positive impact to preserving and protecting nature, while maintaining a balance between the natural environment and built environment. Working with experts within our field, you will join a team of colleagues that are committed to TRCA’s core values by demonstrating the following behaviours; integrity, collaboration, accountability, respect, and excellence (icare). 

You will be part of a diverse and inclusive organization that:

• Makes a positive difference in the communities we serve.
• Fosters high performance and collaborative teams.
• Provides continuous learning and development opportunities.
• Offers a comprehensive compensation and benefits program (including Defined Benefit Pension Plan – OMERS/OTPP).
• Pregnancy & Parental Leave Top-Up Program.
• Provides unique TRCA Perks.
• Provides flexible work arrangements.
• Offers potential for career growth and advancement.

While the Toronto and Region Conservation Authority (TRCA) thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised that successful incumbent(s) may be required to undergo a vulnerable sector screening and/or driver’s abstract check as a part of the final step in the hiring process.

TRCA is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and TRCA Policies, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to the TRCA. We welcome applications from all qualified persons.

Personal information you provide through the TRCA recruitment, selection, and onboarding process is collected under the authority of the Conservation Authorities Act, R.S.O. 1990, c. C.27. Collection of this personal information is necessary for the proper administration of this recruitment process for employment and volunteer positions with TRCA. Personal information is protected from disclosure pursuant to the Municipal Freedom of Information and Protection of Privacy Act.  Any questions regarding this collection activity should be directed to the Manager of Records and Information, 101 Exchange Avenue, Vaughan, Ontario, L4K 5R6, (437) 880 2308.