Sales Manager

Job Summary: We are seeking a dynamic and motivated RPP Sales Manager to join our team and lead our Rogers Preferred Program (RPP) Sales Specialists. The ideal candidate will have a strong background in sales, excellent leadership skills, and a passion for driving results in the telecommunications industry. The RPP Sales Manager will be responsible for managing a team of Sales Specialists, ensuring they meet sales targets, provide exceptional customer service, and uphold the standards of the RPP program.

Responsibilities:

• Team Leadership:
• Lead, coach, and motivate a team of RPP Sales Specialists to achieve individual and team sales targets.
• Conduct regular team meetings to communicate goals, updates, and performance expectations.
• Provide ongoing training, guidance, and support to enhance the team's sales skills and product knowledge.
• Foster a positive team environment that encourages collaboration, innovation, and continuous improvement.
• Sales Management:
• Monitor and analyze sales performance metrics, including KPIs, to identify areas for improvement and develop action plans.
• Assist Sales Specialists with complex sales situations, customer escalations, and inquiries to ensure timely resolution.
• Review and approve sales quotes, proposals, and contracts in accordance with company policies.
• Customer Relationship Management:
• Build and maintain strong customer relationships through effective communication, follow-up, and issue resolution.
• Handle escalated customer issues and inquiries promptly, ensuring a high level of customer satisfaction.
• Operational Support:
• Monitor inventory levels and collaborate with relevant departments to address inventory issues.
• Coordinate with logistics and shipping teams to ensure timely delivery of products and services.
• Identify and implement process improvements to streamline operations and enhance efficiency.
• Administrative Duties:
• Keep accurate records of sales activities, customer interactions, and team performance in the CRM system.
• Generate regular reports on team performance, sales trends, and customer feedback for management review.
• Handle administrative tasks related to scheduling, training support, and RPP program coordination.

Requirements:

• Bachelor’s degree in business administration, Sales, Marketing, or a related field (preferred).
• Proven experience in sales leadership, preferably in the telecommunications industry.
• Demonstrated success in meeting or exceeding sales targets and KPIs.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in CRM software and the Microsoft Office suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work evenings and weekends as required.