Airline Departure Control & Facilitation Administrator (Contract)

The Opportunity:

For Sunwing Airlines, we are looking for a Departure Control & Facilitation Administrator to join us in making vacation dreams come true. The Departure Control and Facilitation Administrator is a detail-oriented full cycle administrator, responsible for regulatory compliance and operational efficiency. The term for this position is on a contract ending June 1st 2025. Reporting to the Manager, Systems & Special Operation and will be located in Toronto, Ontario. 

What You’ll Do:

• Monitor Sunwing’s secure flight data 
• Proactively inform stations when resolution calls will be required 
• Support departmental relationships with government agencies, tour operator, and company personnel as required 
• Ensure compliance with Advanced Passenger Information System Regulations (APIS), confirm message transmission to customs authorities 
• Manually upload and transmit APIS information for ad-hoc charter flights 
• Dispute fines with supporting research 
• Engage regularly with frontline airport staff and Security regulators to ensure security compliance 
• Act as decision maker for passenger admissibility when requested by airport 
• Conduct resolution calls with Canadian Interactive APIS support desk and US Secure Flight Vetting Centre as required 
• Keep accurate records of all correspondence 
• Operate and manage numerous applications and systems simultaneously 
• Prepare, maintain and update files, records, as required Create Seat Splits for multi-sector flights. 
• Ensure Stations are utilizing only those seats assigned to them, for the departure, arrival and crossover sectors 
• Ensure compliance with Sunwing’s Ground Handling Manual (GHM), assist ground handling staff with various questions related to company policy 
• Ensure all Quality Control Messages (QCM’s) are uploaded into the Sunwing Operations Website 
• Categorize cabin crew flight reports (CCFR’s) and enter into the Sunwing Operations Website 
• Ensure all flights are properly loaded into the System; assign the aircraft tails and pre-vet all flights 
• Ensure PNL is successfully uploaded into Airline Choice and distributed to the necessary systems 
• Monitor to ensure submission of all pre-departure and post-departure APIS messages 
• Manually format southbound APIS information and upload it to Airline Choice for certain flights, vet passengers and transmit the passenger APIS 
• Assist stations and Sunwing staff with DCS functionality questions 
• Ensure proper entry of document information - particularly passengers with secondary travel documents 
• Other duties as assigned 

 What You’ll Need:

• Fluent in spoken and written English (Bilingual; Spanish/French) an asset 
• Must be able to obtain a Transport Canada security clearance 
• Understanding and operational knowledge of the airline industry, including practical experience of airline operations. 
• Ability to meet short deadlines 
• Ability to organize and prioritize, including multi-tasking and time management 
• Strong leadership and people management skills 
• Attention to detail 
• Flexibility and personal time commitment – available to work on a rotating 24/7 schedule 
• Ability to maintain confidentially 
• Always proactive, innovative, and thrive in a fast-paced changing environment

   What We Offer:

• Free Parking
• Open concept, collaborative workspace

• Opportunity to give back through our social responsibility initiatives
• See for yourself! @sunwinglife