Billing Representative (6 Month Term)

LOCATION: Altona, MB
SCHEDULE: Full-Time - 6-Month Term
REPORTS TO: Billing Manager
DIRECT REPORTS: N/A

COMPANY PROFILE:
Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them.  So, we treat our employees like family members – we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities.

PURPOSE OF POSITION:
This position is responsible for handling insured/broker account receivables, inquiries and concerns on various billing payments, NSFs, and collections at a policy level while ensuring a high level of customer service to our broker network. 

KEY RESPONSIBILITY AREAS:

• Manage incoming phone calls from insureds and brokers
• Provide a high level of customer service when dealing with customer or broker inquiries regarding account statuses
• Various processing tasks (policy payments, updating banking information, etc.)
• Managing overdue accounts
• Closely work alongside the other Billing Representatives
• Various other duties as assigned
  

QUALIFICATION AND SKILLS:

• High School Diploma
• 1-2 years’ experience in the Customer Service field 
• Proficient with Microsoft Office Program Suite
• Customer service orientated
• Excellent decision-making skills
• Proven teamwork and collaboration skills
• Strong written and oral communication skills
• Proven conflict management and resolution skills
• Ability to organize and manage information with strong attention to detail
• Post-Secondary education in a related field is considered an asset