Calypso Guest Services - Team Leader
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Calypso is Canada’s biggest and best waterpark facility. Located in the Eastern Ontario region, halfway between Ottawa and Montreal, it's the summertime fun place to be! |
Candidates must have their own transportation. There is no public transit to the park.
Department: Guest Services
Availability: Monday to Sunday, various operational hours and holidays
Position Type: Seasonal
Reports To: Supervisor Guest Services
Benefits:
- FREE pass to the park, FREE parking,
- 2 free day tickets each month of operation,
- 25% discount on passes & tickets.
- 35% discount on retail and food.
- End of season staff awards
JOB DESCRIPTION:
Team Leaders supervise the daily operations in parking, ticketing and admissions. They coach and mentor staff on how to provide extreme customer service while at the same time ensuring guests understand the rules and policies of the park. This job requires a class G driver’s licence. This job requires bilingual French and English.
KEY RESPONSIBILITIES:
- Report to assigned work area on time and in compliance with company dress code.
- Supervise the work of guest service teams
- Manage any escalation, comments or guest complaints
- Accountable for balanced floats
- Ensure staff works safely receive timely breaks
- Be a role model for your staff; proper uniform, no cell phone, etc.
- Management reserves the right to add or remove duties when circumstances (e.g. Emergencies, change in workload, rush jobs, staff levels, or technical development) arise.
SKILLS & ABILITIES:
- Friendly
- Comfortable interacting with people
- Team player
- Trustworthy
- Good communication skills
- Profound understanding of customer service
QUALIFICATIONS & REQUIREMENTS
- Bilingual French and English
- Past experience in a customer service role is an asset
- Ability to focus on multiple tasks and prioritize the work
ENVIRONMENTAL CONDITIONS:
- This position is outdoors in all summer weather
- This position requires frequent work in heat and sun.
- This position requires occasional work in or around water, proximity to patrons, fumes/odors.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to stand/or walk for long periods of time throughout the day.
- Must be able to work outdoors in the park at various locations
- Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech.
- Requires occasional kneeling and bending.
- Requires occasional walking, reaching above shoulder, pushing and pulling.
- Requires occasional lifts and carries up to 50 pounds.
OTHER FUNCTIONS:
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate.
EQUAL OPPORTUNITY EMPLOYER
CALYPSO WATERPARK IS A DRUG FREE WORKPLACE
Other details
- Job Family Calypso
- Pay Type Hourly
- Employment Indicator Seasonal
- Calypso Waterpark, 2015 Calypso Street, Limoges, Ontario, Canada