Manager, Client Services

Position: Manager, Client Services
Position Type: Full time, Permanent 
Location: Canada (Remote)
  
The Company: 
   
Postmedia is a Canadian news media company representing more than 120 brands across multiple print, online and mobile platforms. Award-winning journalists and innovative product development teams bring engaging content to millions of people every week whenever and wherever they want it. This exceptional content, reach and scope offers advertisers and marketers compelling solutions to effectively reach target audiences. We are always on the lookout for talented individuals to join our team.

What you’ll do: 

• Manage a team of Client Service Consultants 
• Clearly communicate and monitor Postmedia’s advertising platforms and sales workflows to facilitate the timely achievement and accurate reporting of all assigned revenues; 
• Manage key performance indicators (KPI) as determined by Postmedia and conduct regular coaching of team members; 
• Develop knowledge, expertise and insights into the customer's businesses  
• Maintain contact with clients to ensure high levels of customer satisfaction and deal with customer escalations in a timely and professional way; 
• Monitor and track business plan progress, initiating corrective activity, and communicating plan results internally; 
• Implement a consultative, multi-platform sales approach with clients, coaching client service consultants, attend joint client calls; professionally represent Postmedia as the face of advertising platforms within assigned territory

Who you are: 

• Post-secondary education in Marketing, Sales or another related discipline; 
• Minimum of 3 years in media sales and previous management/team lead experience; 
• Expertise in consultative audience based selling and proven negotiation skills; 
• A solid track record of inspiring and mentoring sales professionals; 
• Ability to be flexible in a changing work environment and work well under pressure 
• Skilled at earning the trust of clients by displaying and understanding their business needs and the right solutions to meet them 
• Comfortable expanding your role parameters as needed to get the job done 
• Skilled at analyzing data and deriving/communicating insights to meet client objectives 
• Strong communications skills; both written and oral 
• Strong analytical and problem-solving skills 
• Ability to manage and organize marketing campaigns  
• Provide strategic guidance on identifying and engaging with media, analysts and influencers 
• Ability to work independently as well as in a team environment
• Knowledge of Digital Strategy along with a competent level of technical ability an asset
• Be informed and able to discuss digital trends and current industry issues
• Be aware of and able to articulate client’s digital strategy
• Bilingualism in French and English is a definite asset