Client Relations Specialist

Position: Client Relations Specialist
Position Type: Full time, Permanent 
Location: Canada (Remote)
  

The Company:

Postmedia is a Canadian newsmedia company representing more than 130 brands across multiple print, online and mobile platforms. Award-winning journalists and innovative product development teams bring engaging content to millions of people every week whenever and wherever they want it.

This exceptional content, reach and scope offers advertisers and marketers compelling solutions to effectively reach target audiences. We are always on the lookout for talented individuals to join our team.

The Opportunity:

To be successful in this role, you'll use your communication skills to cultivate strong relationships with customers, manage priorities and utilize time management . If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you.

Primary responsibilities:

· Processing all insert bookings, ensuring accurate zones, quantities and rates

· Inputting insert related client billings

· Troubleshoot bookings and find optimal solutions

· Process Credit/debit and insert changes through internal software

· Proactively seek out new client opportunities and upsell opportunities within scope of the role

· Present and sell Postmedia’s Insert distribution capabilities

· Work with clients on scheduling campaigns, liaison with coordination team

· Maintain strong relationships with current and new clients through regular communication

Competencies:

· Solid interpersonal and communication skills, with a thorough understanding and appreciation for the importance of customer service ;

· Excellent planning and organizational skills, with strong attention to detail and accuracy;

· Demonstrated ability to manage multiple priorities in a fast-paced, deadline-oriented, client-focused environment;

· Strong teamwork skills complimented with the ability to work independently;

· An enthusiastic work ethic, proactive approach and flexibility, with the ability to embrace and adapt quickly to change;

Our ideal candidate will also possess:

· Proficiency with the use of Microsoft Office Suite products;

· Previous experience and/or training in an administrative and/or customer service focused role;

· Previous experience in sales is preferred.

We thank in advance all applicants for their interest, however only those candidates under consideration will be contacted. Only candidates legally eligible to work in Canada will be considered. No phone calls or agencies please.

Postmedia Network Inc. is committed to providing accommodations for people with disabilities in all areas of the hiring process. If you require accommodation during the hiring process, please make your needs known in advance. Accommodation requests will be provided on an individual basis.

Postmedia Network Inc. is committed to employment equity and an inclusive barrier-free selection process and work environment. Postmedia Network Inc. encourages applications from women, aboriginal peoples, persons with disabilities and members of visible minorities.