Service Technician

The Role

The Service Technician provides technical support for the integration and problem diagnosis of OSI’s navigational system products both, in-house and at customer sites. The incumbent assembles, performs quality testing and diagnostics, installs, services and repairs OSI products and navigational systems for the Company’s clients at worldwide locations.

Key Responsibilities

• Installs/commissions Navigation Systems products at customer sites inside and outside North America.
• Diagnoses and repairs hardware assembly problems; diagnoses and repairs software configuration, network and integration issues.
• Assists the Training Manager in the development and delivery of technical training to customers on system installation, maintenance and problem diagnosis.
• Provides customer helpdesk email and telephone support. 
• Provides technical guidance and advice to internal staff in resolving technical problems. 
• Assists the Production Department with testing of component parts and sub-systems. 
• Ensures required records are maintained and properly completed in accordance with the Service procedures. 
• Produces and maintains all required documentation in compliance with company requirements and ISO 9001:2008 standards. 
• As per the defined procedures, performs all required testing for relevant products, producing and maintaining the required documents in the Company database. 
• In conjunction with systems engineering department, may create and/or edit as-built drawings and documentation.
• Ensures tools, equipment, material and any documentation required for each job is in good order.
• Ensures awareness of and compliance to all applicable employment, environmental, health and WCB safety legislation. 
• Perform additional project associated tasks as required and determined by the Service Supervisor and Supportability Manager. 

You Bring

• Education: Electronics Diploma of Technology or equivalent. 
• Experience: Minimum of 3 years of Service Engineering experience preferably in the military domain; experience in the delivery of complex support solutions to government/military customers is an asset. 
• Skills: Minimum of 5 years of practical work experience in a technical customer service environment, preferably in marine electronics; experience in building and troubleshooting computer issues, radar, and electronic sensors is an asset. Experience with navigation products is an asset. Extensive knowledge of Electronic and Windows operating systems; working knowledge of system networks and software scripting; excellent customer relation, prioritization, organizational, multi-tasking and communication skills; detail oriented; ability to work independently as well as part of a team. A working understanding of communication and data transfer standards is essential. Previous experience and willingness to train other internal and customer technicians an asset.