Settlements Analyst (6 months)

About Metergy Solutions Inc. (“Metergy”) 

As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 20 years. We help our customers effectively manage their utility consumption as we supply, install and remotely read electricity, water and thermal submeters. Across all building types, retrofit or new construction, we have the knowledge, equipment and staff to deliver a comprehensive solution from design, to implementation to billing. We are focused on maintaining strong customer relationships and value team collaboration to achieve our goals. For more information about Metergy, please visit us online https://www.metergysolutions.com/ 

Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach. 

Our Mission 

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good. 

This position is responsible for participating in the completion of tasks required to meet Key Performance Indicators and Objectives within the Settlements department. The Settlements department is primarily responsible for ensuring timely processing and payment of LDC Bulk Bills, completeness and timely processing of client invoicing, and timely and accurate processing of Client Remittances.

This is a contract role for 6 months with a possibility to extend or go permanent.

Hybrid work environment with the office location in Markham, ON

Accountabilities:

• Processing Bulk Bill payments, adjustments, deposits, and any exceptions in a timely and accurate manner.
• Processing Invoices & Client Remittances within the established SLA’s while maintaining a high-quality standard.
• Ensuring that any new accounts are set up accurately for Settlements processes including the set-up and maintenance of account fees and credits.
• Understanding business and financial concepts, and their implications to Settlements to be able to assess if changes are required to accurately reconcile.
• Working collaboratively with internal teams to maintain smooth operations and contribute to positive client experience.
• Resolving operational blockages independently, acquiring support from necessary teams, and communicating updates and resolutions transparently.
• Interacting with external parties including Utility Companies, Property Owners/Mangers, Third-Party Vendors, etc. on updates and resolving blockages while establishing and maintaining relationships.
• Conducting reconciliations or investigations to support inquiries from clients and internal teams, with client-oriented mindset to improve overall client experience.
• Identifying improvement opportunities in Settlements processes and controls, and lead or participate in change initiatives depending on scope and scale.
• Contributing to departmental and company growth initiatives both directly and indirectly depending on assignment.
• Performing other duties in the Settlements department as assigned.

Qualifications:

• University Degree or Business Administration Certificate or related equivalent experience
• Minimum 3-year experience in Billing Operations.
• Utility, Telecom Industry Experience is an asset.
• Advanced knowledge and experience with Microsoft Suite Products (Excel Advanced skills are required – Pivots, vlookup & if statements)
• SQL Server knowledge is an asset.
• Oracle CC&B system knowledge is an asset.
• Detail oriented, analytical, and inquisitive
• Strong team player with interpersonal skills that can create and maintain key partnerships between internal clients and external clients at all levels including Residential Customers, Property Managers, Accountants and Executives.
• Highly motivated, pro-active, a flexible professional with the ability to adapt to a complex and vastly changing environment.
• Works well under pressure, can work independently/self-manage, fast learner and meet tight deadlines.
• Must be flexible to work on multiple tasks while working with challenging deadlines.

Metergy’s recruitment process includes accommodation for applicants with disabilities.  All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.