Client Success Manager

About Metergy Solutions Inc. (“Metergy”)

As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 15 years. We help our customers effectively manage their utility consumption as we supply, install and remotely read electricity, water and thermal submeters. Across all building types, retrofit or new construction, we have the knowledge, equipment and staff to deliver a comprehensive solution from design, to implementation to billing. We are focused on maintaining strong customer relationships and value team collaboration to achieve our goals. For more information about Metergy, please visit us online https://www.metergysolutions.com/

Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

About the Position

The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding the client’s needs, their strategic direction, and collaborating within Metergy to provide cross departmental support on client focused solutions. Success in this role requires excellent client service through proactive communication, facilitation of client requests, and working across Metergy to resolve inquires. The Client Management team acts as first point of contact for general inquires such as billing, products, scheduling, etc. for Landlords and Property Managers.

This is a Hybrid role with 3 days in office (Markham) and 2 days remote

Accountabilities:

• Support Metergy in the development and execution of account growth strategies
• Provide tailored reports, project plans, and value added programs for the Client as required, with support from cross functional teams at Metergy
• Follow up with clients on a regular basis to gauge satisfaction and offer assistance, where possible
• Attend client meetings and represent Metergy as a subject matter expert
• Ensure timely resolution of all inquiries
• Collaborate to improve and document existing and new processes by discussing recommendations with internal and external stakeholders at various levels of respective organizations
• Participate in special projects, initiatives, sales calls, and other opportunities, as assigned and ultimately,
• Act as client advocate with all departments

Qualifications:

This position requires a highly motivated, customer-centric self-starter with:

• University/College preferred or equivalent work experience in related field
• Minimum of 5 years’ experience in a customer service role with a business-to-business focus
• Effective executive presence
• Excellent written and verbal skills
• Ability to prioritize, solve, and where appropriate, escalate challenges or opportunities
• Strong decision making and analytical skills
• Proficiency with MS Office, specifically Word, Excel and PowerPoint
• Exposure with CRM databases (Salesforce and CC&B, etc.) is an asset

Metergy’s recruitment process includes accommodation for applicants with disabilities.

All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.