Field Service Quality Engineering Manager (Hybrid)

Your opportunity

By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation – which can cause stroke, heart failure, and other heart-related complications.

Kardium’s mission is to deliver the best treatment for atrial fibrillation. To achieve this, we have developed The Globe® Pulsed Field System – we have a fantastic technical team that has developed a product with strong, unique, and customer-valued differentiators versus other solutions on the market. We have built connections with key opinion leaders who are already using the Globe System and are helping to tell our story.

We have now completed our pivotal clinical study and our focus is on regulatory approvals and commercial launch. This is an exciting and significant milestone in our journey to bring this ground-breaking technology to patients.

As the Field Service Quality Engineering (QE) Manager, you will play an instrumental role in our upcoming commercial launch for the Globe® System. In this role, you will work closely with the Engineering, Manufacturing, Planning, and Risk Management Teams to ensure that Kardium’s cutting-edge medical devices are performing and supported to the highest standards.

Please note, this opportunity is a hybrid work arrangement, located in Burnaby, BC.

Meaningful work you will be a part of

Your responsibilities will include:

• Design, document, and implement efficient field service processes tailored for the medical device industry.   

• Collaborate with cross-functional teams (engineering, regulatory, and operations) to understand service requirements and integrate these into streamlined processes.  

• Lead the investigation and resolution of service-related quality issues, including root cause analysis, corrective actions, and preventive measures. 

• Develop and maintain service manuals and training plans for Service Quality Engineers. 

• Develop and implement processes and metrics for tracking and improving service quality performance, including service efficiency, customer satisfaction, and defect rates. 

• Provide input into the design, development, and modification of medical devices to ensure serviceability and maintainability, reducing the frequency of repairs and improving overall customer experience. 

• Lead and manage a team of Field Service Quality Engineers and Technicians, providing coaching and mentoring to ensure high levels of team engagement and productivity. 

What you bring to the team

Our Kardium team is smart, creative, and passionate about developing cutting-edge medical devices to help improve people’s lives. We work in a collaborative environment based on trust and respect. We understand that only by working together can we solve what was thought unsolvable.

You will be successful in this role because you possess these attributes:

• A Bachelor of science or engineering degree in biomedical, electrical, or system engineering.  

• At least 5 years of engineering experience in technical field service, preferably in the medical device industry. 

• Demonstrated leadership skills and ability to drive results in a timely manner 

• Excellent written and verbal communication skills, especially in a technical context. 

• Strong interpersonal skills, with a demonstrated ability to build relationships in the workplace and interface effectively across varying teams and levels of the business. 

Compensation

Kardium has listed the total cash compensation range (base salary + 5% RRSP contribution) that we expect to pay applicants for this role, as of the time of this posting. Pay offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, and business or organizational needs. For candidates with more or less experience than listed above, the pay range will be adjusted.

As a permanent employee, you will also participate in Kardium’s stock option plan.

• $105,000 - $131,000 (CAD Annually)

Your Benefits & Well-being

Total cash – the total cash we’ve listed for this position includes a base salary, plus a contribution to a Registered Retirement Savings plans (RRSP) to help support your financial goals.

Comprehensive medical & dental coverage – for all permanent employees – effective as of Day 1, with no waiting period.

Work-day flexibility – additionally, we provide 3 personal days per year.

Support – for you (and your dependents) overall well-being.

Career progression and learning support.

Professional membership support.

 Family building – we provide top up for both maternity leave & adoptive leave. Employees can also enroll in benefit coverage for fertility drug treatment.

Life at Kardium

What makes us a great place to work?

1. Our Purpose
2. Our People
3. Our Culture

At Kardium, we embrace diversity of background, experience, and perspective and we’re committed to inclusion and equity at every level. We encourage applications from all qualified candidates who represent the full diversity of all communities.

We collaborate with Employee Resource Groups (ERGs), as volunteer-led groups who share a common dimension of diversity and come together to provide support, education, and other opportunities across Kardium. Examples of our ERGs include Women ERG, Pride ERG, Race Ethnicity & Cultural Heritage (REACH) ERG, Truth & Reconciliation ERG, Persian Community ERG, Chinese ERG, Barangay Kardium (Filipino) ERG, Brazilian ERG and Irish ERG.

As part of your application, we encourage you to note if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). There will be an optional section in the application form where you can provide this information to the recruitment team.

And our employees think we are great too – check out Glassdoor to learn more!