Administrative Support Supervisor

GEF Seniors Housing is the largest provider of affordable supportive living residences for low income seniors in Alberta. As a leading provider of safe, affordable, quality accommodations, we offer competitive salaries & excellent working conditions for our team of employees, and the opportunity to positively contribute to our clients’ quality of life.

Details: Full time, Days, 37.50 hours per week, 9:00AM to 5:00PM, Monday to Friday with occasional weekends and evenings

Pay Scale: $26.60 - $30.05 per hour

Location: Kiwanis Place Lodge, 10330 120 street NW, Edmonton, AB T5K 2A6

Key Responsibilities:

• Lead and manage administrative support staff, ensuring effective communication and coordination within the team.
• Set clear expectations, provide regular feedback, and conduct performance reviews to maintain high standards of work.
• Foster a positive and productive work environment, encouraging professional development and teamwork.
• Identify inefficiencies and implement best practices in systems and processes to enhance workflow and team coordination.
• Manage communication flow and in-person inquiries, ensuring effective communication with clients, staff, and external partners.
• Oversee scheduling, appointment coordination, and event logistics.
• Supervise the drafting, preparation, and distribution of internal and external communications.
• Ensure timely delivery of updates and information to stakeholders.
• Manage petty cash, cash deposits, issuing receipts, and invoicing.
• Assist with budget tracking, expenditures, and maintaining financial records in collaboration with finance staff.
• Support the housing process, including client move-ins and move-outs.
• Ensure staff are assigned to support the planning and execution of community events, meetings, and resident programs.
• Oversee administrative support staff, providing guidance, training and performance feedback.
• Respond to emergencies and ensure all staff are prepared for emergency situations.
• Participate in team meetings and training sessions, contributing to the overall improvement of services.
• Ensure adherence to organizational policies and procedures and address issues promptly.

Experience/Education Preferences:

• Diploma in Business Administration, Office Management, or a related field. An Associate’s degree is an asset.
• Certified Administrative Professional Certificate is an asset.
• Experience leading teams, providing training, and conducting performance reviews.
• Proven ability to build and maintain positive relationships with residents, staff, and external partners.
• Strong experience with Microsoft Office or Google Workspace.
• Experience using systems like Yardi for managing client information and other administrative tasks.
• Basic experience in handling financial transactions, invoicing, and tracking expenses.
• Familiarity with scheduling and calendar management tools.

Other Requirements:

• Must have a vehicle and valid driver’s license and submit a copy of the driver’s license
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong customer service, organizational, communication, and interpersonal skills.
• High attention to detail with the ability to manage multiple tasks simultaneously.
• Ability to handle challenging situations with professionalism and calmness.
• Empathetic, approachable, and flexible in adapting to changing responsibilities.

Internal applicants: Please advise your supervisor or manager of your intent to apply and apply via Dayforce careers.

This job competition will remain open until a suitable candidate is found.

The successful applicant will be required to undergo a criminal records check.