Partnerships and Visitor Growth Coordinator

About the role

The Canadian Museum for Human Rights (CMHR) is centred around the idea that respect and understanding of human rights can serve as a positive force for change in the world. The Partnerships and Visitor Growth Coordinator will support our collective efforts to build a workplace culture that is inclusive, innovative, and focused on inspiring action.

Reporting to the Director, Partnerships and Visitor Growth, the Partnerships and Visitor Growth Coordinator will be responsible for processing on site and virtual bookings, maintaining knowledge of booking parameters, program offerings, internal and external events at the Museum, and sharing this information with prospective clients. Additionally, they will provide organizational and logistical support for their division and will work closely with various internal departments to ensure a smooth delivery of services.

What you will do

• Contributes to a culture that promotes respect, equity, inclusion and innovation, and models anti-racist and accountable behaviours.
• Processes booking requests and responds to client inquiries, responsible for accurate data entry and client relationship management for all bookings.
• Responds to inquiries from various public audiences for information and advice on Museum offerings. 
• Monitors, recommends and administers grants to applicable education groups.
• Generates invoices and processes payments for events and reservations; reconciles invoices related to bookings and events.
• Updates relevant internal systems and databases and processes financial information (e.g., expenses) via entry into the financial management system.
• Responds to daily concerns regarding program bookings, implementing planned procedures, and flagging and communicating unexpected concerns to Visitor Experience management and others, as needed.
• Coordinates with various departments, including Education Program Delivery and Education and Program Development, as well as the person responsible for scheduling to ensure a smooth delivery of scheduled tours; communicates with external and internal groups when requests cannot be accommodated and finds optimal solutions
• Schedules and organizes meetings and appointments, meeting agendas, boardroom and venue bookings; prepares agendas, transcribes and distributes meeting minutes, coordinates follow-up on key action items if required.
• Reviews bookings webpage and bookings forms to ensure that they accurately reflect the booking process and provide clear and concise information.
• Prepares weekly and seasonal reports to internal stakeholders.
• Works with Customer Relations Management systems to process bookings, invoices and reports; makes recommendations to optimize how the system is used.

What we’re looking for

• Completed education in a customer service or administrative related discipline, or an equivalent combination of education and experience in a relevant area.
• Minimum of two years of related work experience (customer service and/or administration).
• Ability to communicate in both official languages.
• Demonstrated experience in customer service.
• Demonstrated experience working with Tessitura, Maestro, Counterpoint or equivalent Customer Relations Management, retail or booking system.
• Proficiency with Microsoft Office suite of products (Word, Excel, Power Point, Access) with particular aptitude for tracking, preparing and formatting correspondence, reports and documents.
• Commitment to human rights principles, including respect, equity, inclusion and dignity for all.
• Strong communication skills, verbal and written.
• Strong interpersonal skills, with the ability to work independently and collaboratively with others.
• Strong organizational and time management skills, with the ability to prioritize.
• Strong attention to detail.
• Ability to organize data with basic numeracy skills.
• Strong customer service skills.
• Tact and diplomacy. 

Desired Qualifications

• Previous experience working in the tourism industry.

Official Language Proficiency

• Bilingual BBB: written comprehension (intermediate), written expression (intermediate), oral proficiency (intermediate)

Other  

• Work is in an office environment and in an open public environment.

• May require long periods at a desk, reading of documents, and significant time in front of a computer.
• May require communicating with upset or dissatisfied clients.

Conditions of Employment

• Security Screening Level – Reliability Status
• Child Abuse Registry Check

The Canadian Museum for Human Rights (CMHR) believes that a diversity of experiences and thought drives innovation and transformation. We are working towards building a workforce that is representative of the community in which we live and that we serve. We are committed to providing equal employment opportunities to all and encourage you to identify your employment equity status in your cover letter. The information you voluntarily disclose will be kept confidential and used solely for the purpose of increasing workforce diversity.

The CMHR is committed to developing a work environment and recruitment processes that are inclusive and barrier-free. Please advise the People and Culture representative if accommodation measures must be taken to enable you to apply and be assessed in a fair and equitable manner.

Intent / Result of process: An eligibility list of qualified candidates may be created as a result of this process. The list would have a retention schedule of six months.

If contacted about this job posting, please advise us if you require any accommodations regarding the interview process.