Job Summary:

The Account Coordinator, International Export Sales supports the external and internal Sales teams by coordinating customer requests, analyzing inventory, and working with inside key stakeholders to ensure timely and accurate delivery of product to international customers. 

Job Description:

• Process incoming purchase orders in a timely manner
• Generate and review weekly Open Order Reports and Sales reports as requested by Account Managers
• Maintain customer files and price lists and all sales processing paperwork and record keeping.
• Coordinate with internal stakeholders to ensure we provide customer service excellence.
• Monitor forecasts and sales order demands in coordination with Account Managers.
• Follow up with the internal departments on upcoming product releases and communicate any delays.
• Ensure shipments are sent out on time with accurate documentation
• Coordinate marketing requirements with Marketing team as assigned by Account Managers
• Arrange shipping and delivery of customer orders and stock inventory
• Participates in monthly sales meetings, ensuring all notes are recorded and action items have responsibility assigned.
• Liaise with internal teams to ensure accurate and timely delivery of products to international customers.
• Complete administrative duties such as deal sheets, price increase files, tracking reports, deductions, credits and returns as applicable
• Perform other assigned duties as required to support the sales team and overall business objectives.

Requirements:

Technical

• Proficiency in Microsoft Word, Excel, Access, and Outlook is essential
• Ability to effectively communicate in one or more foreign languages, as needed to support customers
• Excellent communication skills (written and verbal)
• Understanding of Syspro an asset
• Understanding of processes related to the New Product Development or Regulatory Affairs departments an asset

Attributes

• Self-motivated and willing to take on a broad range of tasks and learn new skills
• Sensitivity to multinational cultural nuances
• Excellent interpersonal skills and team player
• Ability to work independently and solve problems
• Ability to manage multiple projects and competing priorities