Sr. Manager, Global Training Operations

Senior Manager, Global Training Operations

Miami, FL/USA 

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

Why Join Us? 

At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:
The Senior Manager, Global Training Operations will manage & implement Training and Development programs and systems by: partnering with key stakeholders in North America & regional teams; supporting development and maintenance of global training programs and systems (e.g., LMS); lead a team of facilitators, instructional designers, and developers; manage L&D vendor relationships. The Senior Manager of Global Training Operations supports the global Learning Management System, training program development, facilitation, and maintenance, and training engagement.

Responsibilities include but are not limited to:

• NORTH AMERICA: Work with the North America Operations Training function to:
  • Consult with operations leaders and other business functions to assess business needs, provide advisement from an L&D lens, and identify effective training strategies and solutions.
  • Partner with operations leaders and business functions to support initiatives through development, execution, maintenance, and tracking of effective learning solutions, to meet the strategic goals of the business (for example: develop train-the-trainer materials and training execution rollouts; lead national training rollout strategy).
  • Support a team of facilitators, designers, developers, and LMS administrators in development, management, tracking, and governance of effective learning solutions.
  • Ensure collaboration with all subject matter experts to plan, design and develop content/programs using the most appropriate learning approach (e.g., online, blended, virtual and traditional classroom).
  • Oversee maintenance and execution core training programs, such as North America Franchisee Training. Support national activation execution with a focus on step change improvements  to trainings, program to program (window to window) using key business KPI's, guest insights, & performance data to improve materials, towards the goal of enabling better adoption and restaurant execution.
• GLOBAL: Partner with global learning & development teams to:
  • Oversee global learning and development strategy and governance.
  • Develop and maintain core global training systems and programs (e.g., franchisee training).
  • Oversee usage and maintenance of the global LMS (learning management system).
  • Maintain global L&D vendor relationships (e.g., LMS provider)
• Oversee global training data:
  • Manage training data reporting systems to ensure accuracy, functionality, practicality, and timeliness of updates, within LMS and other integrated systems.
  • Track and analyze training data to understand patterns and trends, to uncover insights and: provide insights to leadership and field regarding progress, opportunities, and training effectiveness; utilize insights to improve L&D strategy and programs; promote internal and field accountability toward business initiatives.

Qualifications:

• Bachelor’s Degree in learning & development or business management related field required.
• Knowledge of Learning Management System and functionality, blended learning techniques, required.
• Minimum 2 years in learning leadership and managing staff, 5 years in learning & development, 3 years in food service or hospitality. Prior experience in franchising a plus.
• Highly adaptable to differing situations and personalities. Must be able to work independently, and have excellent communication, influencing, networking, team management, and collaborative skills. This position is highly collaborative and requires someone that is a team player.
• Strong Project Management, Organization, and Strategic Planning skills. Strong attention to detail.
• Strong presentation skills and professionalism.
• Strong analysis skills to assess effectiveness and impact of training material on the business using data and insights. Has strong commercial awareness & understands how to positively impact restaurant economics with the output of the Ops Strategy function & L&D.
• Working knowledge of eLearning authoring tools, Learning Management Systems and functionality, instructional design, various and blended learning techniques, training facilitation.
• Willingness to contribute to projects in a hands-on fashion and lead by example. For example: initiatives will require this role to contribute to projects by participating in (not just leading) development of training materials, facilitation of sessions, etc.
• Experience with Microsoft Office Suite. Articulate (e-learning development) and visual content creation a plus. Willingness and ability to learn new software/tools.
• Travel Requirement: 10 - 15% of the time.

What do we Offer? 

• Insurance Plans (Medical/Dental/Vision/Life)
• 401K
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• Many More…..

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.