Manager, Franchise Performance

Region: Ontario, Canada
 

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there. 
 

Why Join Us?  
 

At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier. 

Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.  

About the Role: 

We have an exciting opportunity to support our Canada BU, North America team as a Manager, Franchise Performance based in Ontario (Canada). The Manager, Franchise Performance supports the team with providing strategic business direction and alignment in order to influence Subway franchise owners in maximizing profitability of their portfolio and help to align store operating procedures to Subway's brand standards. This role will communicate the expected performance level of the locations and franchisees within their assigned area in relation to the company's KPIs and metrics. They will implement business growth by identifying potential operational opportunities for improvement and provide training to strengthen locations.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.  

Responsibilities include but are not limited to: 

• BUILDING SALES & PROFITS: Impart operational and food safety guidance and education during restaurant visits: Consistently evaluate SUBWAY restaurants using the PBE model on a quarterly basis.  Document adherence to Company compliance standards, improvements made, areas of opportunity and direction on how to improve, if needed during coaching sessions.   Evaluate how the restaurant is performing compared to SUBWAY policies and procedures, analyze sales and cost data and provide specific customized direction to improve in these areas. Review franchisees portfolio and have regularly scheduled business reviews to see growth optimal and areas of opportunity.  Educate and influence the franchisee to market when appropriate, create training plans, systems in place for SOPs and provide guidance on monthly P&Ls.  Work with franchise owners on creating and implementing local store marketing plans and tracking progress, analyze issues and opportunities for each restaurant and the franchisee's business as a whole.                                                                                                                           
• BUILDING RELATIONSHIPS: Coach and counsel franchisees to reach individual store and territory goals.  Train franchisees, managers, and store employees with regard to Company goals, initiatives and standard operating procedures.  Provide guidance to franchisees to grow their business both within the local community in store and though online sales and delivery.  Develop productive working relationships with franchisees, territory team members and HQ employees.  Build Territory Relations by visiting all assigned restaurants at least quarterly depending on performance level, communicating with franchisees via voicemail, e-mail, territory meetings, individual franchise meetings and written communications.  Gains respect from franchisees to be recognized as an asset to the business and leader in the field.  Lead various training sessions throughout the territory at the start of new product windows.  Work various shifts within the restaurants in order to help coach all day parts, in order to identify any missed opportunities with the franchise owner.  Provide the necessary support when marketing to local businesses in the area with the franchise owner.                                                                                                                                  
• BUILDING STORES: Assist Territory Director and shared services team with site reviews by conducting three-day parts of customer intercepts for all reviews within assigned area. Provide direction and proficiency to franchisees and staff with regard to New Store Openings & Transfer Training Hours. Help to determine the readiness of the location to open based on their assessment of the operation assist with the opening of all new SUBWAY locations as outlined by the Company.  Complete an opening Evaluation, opening photographs, and opening hours log and submit to FWH within the required timeframe.  Provide new sites for relocations when applicable.  Support franchisees in order to grow and become MUO’s as well as aid in the process of retirement from the brand.                                                                                                                    
• SELF-DEVELOPMENT: Applies designated training programs to develop new skills.  Participates in all scheduled training classes, including on-line Sonexis training, be available to travel on an occasional basis to training sessions in Milford, field meetings, conventions, and staff meetings. Fully understand the purpose and benefits of new programs and decisions in order to effectively influence franchisees and obtain buy in.     

Qualifications (some examples listed below): 

• The ability to learn technology initiatives and cascade this knowledge to others.
• Excellent written and verbal communication,               
• Ability to problem solve and business analysis skills.              
• High degree of detail orientation and ability to work within a team, hands on approach during in restaurant visits.               
• Must also be able to work autonomously and be professional.             
• Must be able to adapt to different situations and personalities, while maintaining a degree of personal integrity, utilizing problem solving skills.             
• Natural leader and high-level motivational skills               
• Able to multi-task, prioritize workload and comfortable working within a fast-paced environment.
• Strong communication skills, detail oriented
• Interpersonal, relationship-building and networking skills with a self-motivated attitude to work.

What do we Offer? 

• Insurance Plans (Medical/Life) 

• Pension/401K/RSP (country specific) 

• Competitive Bonus 

• Mobility Allowance 

• Tuition Reimbursement 

• Company Holidays 

• Volunteering time 

• And Many More…..