Delivery Service Specialist

Join our team 

Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

Reporting to the Transportation Supervisor, the Delivery Service Specialist’s primary responsibility is providing direct to consumer grocery deliveries for a dedicated customer.  It is essential that the Delivery Service Specialist create a positive customer experience by understanding and meeting the customers’ needs.  Success in this role will be determined by customer satisfaction through on time, accurate deliveries and providing a positive customer interaction each and every time you interface with the customer. Criminal background screening through third party vendor Triton.

RESPONSIBILITIES

• Operating a Sprinter vehicle conduct deliveries on predetermined route using a Routing and GPS system to provide accurate on time delivery to multiple consumer locations.  Assigned delivery routes will vary from time to time.
• Strict adherence to completion of all documentation according to SOPs including manifests, obtaining signatures, use of safety tabs etc.
• At a Distribution Centre, load totes with product into the vehicle for delivery in a manner that prevents damage to the product.
• Adhere to Metro’s safe motor vehicle driving methods, as well as, strict adherence to all Provincial motor vehicle laws.
• Maintain a clean delivery vehicle, perform daily pre/post shift safety inspections and advise the Supervisor of any concerns or service recommendations.
• Follow all SOPs regarding the safeguarding of Metro and its Customers property against theft.
• Work with Customer Service and the Supervisor to return damaged or stale dated product not accepted at the retail location, and transport the unaccepted product back to the DC, according to SOP.
• Work with Customer Service and the Supervisor to accommodate rush deliveries and/or changes to the scheduled delivery route.
• Establish a positive relationship with the retail customer by understanding client expectations, meeting daily commitments, and addressing or referring any service concerns for priority resolution.
• Adhere to established uniform requirements, maintain a professional image and handle all client interactions in a courteous, customer-oriented manner.
• Demonstrate and promote Metro’s Our WAY values on a daily basis.
• Other duties as assigned.

EXPERIENCE

• Experience as a delivery driver in a time-sensitive, customer interfacing environment preferred
• Experience or comfortable using an on-board GPS navigation system.

COMPETENCIES 

• Customer Centricity
• Fostering Culture
• Collaboration
• Teamwork
• Self Motivated
• Entrepreneurial
• French Language Communication
• Always Improving Mindset

EDUCATION

• Completion of secondary school is preferred or equivalent experience.
• Valid “G” or “Class 5” driver licence with a clean driver abstract.